• <abbr id="ck0wi"><source id="ck0wi"></source></abbr>
    <li id="ck0wi"></li>
  • <li id="ck0wi"><dl id="ck0wi"></dl></li><button id="ck0wi"><input id="ck0wi"></input></button>
  • <abbr id="ck0wi"></abbr>
  • <li id="ck0wi"><dl id="ck0wi"></dl></li>
  • Home >

    Answer The 400 Phone Standard Language To Make You Excellent Customer Service.

    2014/11/20 21:28:00 79

    400 TelephoneStandard LanguageCustomer Service.

    1. Normal booking procedures

    1, beginning language

    [1] Hello, Peng Da holiday reservation center. May I help you?

    [2] Hello, reservations center. May I help you?

    [3] Hello, Peng Da holiday. What can I do for you?

    2.

    Confirm identity

    1. Excuse me, are you our owner?

    2. In order to ensure the security of your card, verify your identity with you first.

    May I have your full name, please?

    [3] hello.

    May I have your card number, sir?

    [4] Thank you! May I have your ID card number, please?

    5. Thank you very much for your cooperation.

    3, booking requirements

    [1] please ask

    Book

    Which city's hotel? "

    "Would you like to reserve a hotel in Penglai or Wuzhen?"

    [2] "how many rooms do you need to reserve?"

    [3] how many days do you check in? How many days do you stay? (for customers to say today, tomorrow or week of the day must be verified), customers who book 3-5 days ahead of schedule.

    For failing to advance in advance

    Book

    Customers:

    I'm sorry.

    Sir, you did not book in advance at the stipulated time, but we will try our best to meet your booking needs.

    [4] "what time do you arrive at the store?"

    Matters needing attention:

    1, for afternoon time, please confirm with standard time.

    For example, "the room is reserved for you from 16:00 to 18:00".

    2, for customers arriving at the store in the morning, "keep the room from 24:00 to the early hours of the morning (and indicate the number of points in the morning).

    3, the name must be verbatim word recognition, must leave the full name.

    4, do not leave only a surname (* Mr.) and other vague names. Each room will provide at least one name.

    5, if the guest has no real name for the time being, ask for a subscription.

    Be sure to explain to the guest, "I will first make a name with your name. If you know the name of the real person, please make sure that the guest is changed so as not to affect the guests."

    4, verify information

    [1] "check your booking information with you. Your reservation is Penglai Golden harbour hotel. In November, 20 check in 23, and two standard rooms. The room is kept at 18:00 at the latest. Is that right?"

    [2] if your schedule changes or needs to be delayed, please inform us in advance.

    All right? "

    For customers who fail to book in advance at the prescribed time:

    Since you haven't made a reservation in advance, I need to confirm the room with your hotel. Your phone number is...

    Yes, I'll give you a reply in ten minutes. Can you see it?

    [3] do you have any other requirements?

    5. End the call.

    [1] Thank you for calling.

    I hope to serve you again. Goodbye! "

    [2] wait for customers to hang up and end the call. Be sure to wait until the customer has hung up the phone before the operator can hang up!

    Two. Order change

    opening sentence

    [1] Hello, may I help you?

    2. Excuse me, are you Mr. Lee / miss?

    Verify customer information (check: hotel name, check-in name, check-in date)

    [2] enquiry to the order: "what is your reservation for the Golden Bay Hotel? * * * to the 2 standard rooms of * *?"

    [4] the number of points after accepting the change is: "the Golden Port Hotel you booked, originally revised in November 20th, will be changed to stay in November 25th only."

    5. Confirmation of SMS after confirmation. If there is any problem, please contact with you.

    Concluding remarks

    1. Thank you for calling! I hope to serve you again. Goodbye!

    [2] waiting for customers to hang up the phone, the process is over.

    Three, cancellation of orders

    opening sentence

    [1] Hello, what can I do for you?

    [2] are you Mr. Lee / miss? Verify customer information (check: hotel name, check-in name, check-in date)

    [3] enquiry to the order: "do you want to cancel the Golden Bay Hotel, * * * to the 2 rooms of * *?"

    Mining reasons and subsequent services

    1. Well, your reservation has been cancelled for you. Can you ask the reason for your cancellation?

    [2] travel changes: Thank you for calling, do you need any other help?

    No, May Hotel: sorry, it's not convenient for you. I recommend another hotel for you. Do you think so?

    End Call

    [1] Thank you for calling. I hope to serve you again. Goodbye!

    [2] we need to inquire about the ticket: "OK, wait a moment, please" to the ticket reservation page.

    [3] wait for customers to hang up and end the call.

    Remarks:

    For friends booking:

    1. What is the name and ID number of the guest?

    [2] please provide contact information.

    • Related reading

    Protocol Etiquette For Office Etiquette

    Telephone answering
    |
    2014/11/20 21:21:00
    20

    Answer The Phone Nine Steps To Standardize Your Mind.

    Telephone answering
    |
    2014/11/20 21:18:00
    13

    How To Deal With Telemarketing Skills

    Telephone answering
    |
    2014/11/20 11:30:00
    22

    Knowledge Of Telephone Etiquette That Employees Must Master

    Telephone answering
    |
    2014/11/19 13:18:00
    32

    Telephone Sales Opening Tips To Attract Customers

    Telephone answering
    |
    2014/11/15 8:37:00
    119
    Read the next article

    The Basic Etiquette Of Answering The Phone At The Front Desk.

    Front desk attendants, including telephone switchboard operator, need to face customers who can't meet, solve all kinds of problems such as booking, complaint and difficult problems, and also need to express politeness and respect through voice. Every front waiter should pay attention to the following points when answering the phone.

    主站蜘蛛池模板: 亚洲欧洲日本在线| 国内大量揄拍人妻精品視頻| 国产中文字幕一区| 久久人人爽人人爽人人片dvd| 嘿嘿嘿视频免费网站在线观看| 欧美午夜精品久久久久久浪潮| 国内精自品线一区91| 亚洲码欧美码一区二区三区| 99视频在线观看免费| 熟妇激情内射com| 在线国产小视频| 亚洲精品中文字幕麻豆| 97久久天天综合色天天综合色hd| 永久在线毛片免费观看| 国产美女精品视频免费观看| 亚洲日韩欧美国产高清αv| 91中文字幕yellow字幕网| 欧美性猛交xxxx乱大交3| 国产精品v欧美精品v日韩精品| 亚洲av无码精品色午夜果冻不卡 | 麻豆麻豆必出精品入口| 日韩欧美中文字幕在线播放| 国产免费一区二区三区不卡| 久久久久免费精品国产| 老子午夜伦费影视在线观看| 嫩草伊人久久精品少妇av| 佐佐木明希哔哩哔哩| 99国产精品热久久久久久夜夜嗨| 欧美激情一区二区三区蜜桃视频| 国产精品久久久久一区二区| 久久躁狠狠躁夜夜av| 蜜桃成熟时1997在线看免费看 | 无人视频免费观看免费直播在线观看| 啊轻点灬大巴太粗太长视频| www.5any.com| 欧美精品中文字幕亚洲专区| 国产狂喷潮在线观看| 久久受www免费人成_看片中文| 网址你懂的在线观看| 天堂www网最新版资源官网| 亚洲国产精品综合久久网络|