Improve Service Quality Of Clothing Store'S Shopping Guide

Whether high-tech or shoeshine, whether senior managers or ordinary workers, are indirectly or directly providing services for others.

Quality is service satisfaction or peer recognition.

Similarly, it is extremely important to enhance the service consciousness of the clothing store's shopping guide.

We should improve service attitude and promote active service.

We must realize that only by strengthening the service can we meet the needs of our customers. Only by enhancing our services can we win the trust of our customers, improve customer satisfaction, and enhance our services at the same time in order to embody our own value and satisfy our needs. Because your services are endorsed and recognized by the market, you will be invincible in this fiercely competitive market.

High professional level and experience should be lifelong learning and continuous improvement.

We must serve the customers with the most abundant business knowledge.

The artistry of service is embodied in making the service objects comfortable and satisfied and willing to accept our service.

That is to say, we should achieve our goals and make people feel happy and happy.

This is sometimes hard to achieve. We can only improve continuously by careful consideration and careful understanding in every service.

The following are the 6 elements of service quality, which also apply to the shopping guide of clothing stores.

1, attitude: treat customers with enthusiasm, thoughtfulness, seriousness, and careful attitude rather than apathy, confrontation or even worse.

2, technology: refers to the level of business, including theoretical knowledge and skills.

3, sense of responsibility: caring, considerate, waiting for customers to be like family members.

4, management: that is, managers effectively use human, material and financial resources to achieve the process of organizational goals.

5, highlights: service highlights, service characteristics or special needs services, highlights can play a role in finishing.

6, complaints or errors: negative, the smaller the better.

The above elements constitute our service quality.

Effective power management

The so-called power management refers to the activity of "attitude and behavior" that subordinates are willing to work actively.

In the future, we will further strengthen the power management.

We will gradually establish and implement appropriate and effective service standards and standards, and make them deeply rooted in the hearts of the people, so that employees can have clear concepts of their own behavior standards, ensure that their employees have good performance; improve and strengthen performance appraisal, reward diligent and lazy; improve and strengthen effective incentive mechanisms, including wages, benefits and promotion, so as to maintain and enhance the enthusiasm of employees and provide better service to customers.

Effective supervision and management

Supervision management refers to the management and guidance of managers at the job site.

The effective supervision of subordinates is the basic responsibility of all levels of supervisors.

To this end, we call on leaders at all levels to take effective responsibilities, set an example, and take the lead in serving as a model and leading employees to improve their service quality.

Supervisors who fail to carry out effective supervision and management will be cautioned, demoted or even dismissed.

What needs to be explained is that we do not want to see any rude treatment of employees, no matter what circumstances they are rude to their employees.

First of all, I am in charge.

On the other hand, obedience is supervised and supervised.

The obligation, even if the employees themselves think it is unreasonable, must comply with the principle of "obeying first and then reacting opinions".

We are firmly opposed to any brutal and detrimental work done within the team, between teams or between employees. Any employee who breaks the rules will be warned until he is ordered to leave.

Of course, we hope to form a healthy upper and lower.

The employees have good ideas and opinions that can react positively to the direct supervisor. Even if they have their own dissatisfaction, they can respond to their immediate supervisor or even their superiors in time.

Although we welcome employees to express their feelings, we do not promise to agree that all demands based on law, morality and friendliness can be communicated and the door of communication will be open.

Supervisors at all levels have an obligation to give timely and timely responses to their opinions and requests.

We want to build our team into a harmonious team. We must try our best to build a good atmosphere for all staff to work happily.

To sum up, running a clothing store must set up the idea that customers are God, and treat customers as gods or relatives.

However, due to the diversity of society, our good service is sometimes not necessarily recognized. It may be that individual customers will not carry out our work well.

In short, don't be discouraged when facing setbacks. We believe that we will get the rewards we deserve.