No Reason For Refund Of Garments And Footwear And Relevant Regulations

The twenty-fifth provision of the new consumer law stipulates that operators sell products in the form of Internet, etc. consumers have the right to return goods within seven days from the date of receipt of the goods.

In selling clothes,

In the 7 day, no reason to return the implementation of how?

Van guest, Masa Marceau and so on extend the no reason to return the time limit.

The survey found that Jingdong mall, Taobao, vip.com, Le Tao net and most other e-commerce sales of clothing products can be implemented in accordance with the provisions of the new "consumer law", there is no reason to return 7 days.

Some electricity providers have implemented a statutory standard higher than 7 days. For example, Gome online provides "unconditional provision of clothing, shoes and caps, bags and merchandise for 10 days without any reason to return policy". The time limit for refund is stipulated within 30 days from the time of delivery of goods, and the general merchandise provided by private customers can provide refund service within 30 days from the date of actual receipt, and the ordinary commodities of non self owned brands can provide refund services within 7 days from the date of actual receipt.

The general merchandise in V+ mall is also within 30 days from the date of signing.

Within 15 days, refund and replacement services can be provided.

The rules of Martha Marceau and dream bazaar (self owned brand goods) are also 30 days.

Part of the business will "no reason to return" to "conditional return".

Although most electricity providers agreed to consumers return for 7 days or more than 7 days, some businesses set up preconditions for "commodity quality problems", turning the "no reason to return" to the "conditional return" stipulated in the new consumer law.

If Shang pin net stipulates that "7 days from the date of receipt of clothing commodities, in case of quality problems (except for man-made and objective external forces), they may apply for refund."

Wumart also requires that, "because of quality problems, and the packaging of goods itself keeps Wuming net ready, the original and accessory gift materials are complete, without affecting the two sale", they can apply for 7 days unconditional return.

The rule of D1 is that, if there are quality problems in the products purchased, you can enjoy 30 days' return service without using them.

Consumers believe that if the quality of goods can be returned, in essence, it is not new.

Prescribed no reason to return.

Some garments have no reason to shorten the return period.

Another electricity supplier has shortened the time limit for some goods without reason to return.

If dream bazaar stipulates that within 30 days from the date when the customer receives the goods, if there is any dissatisfaction with the goods, unconditional refund service will be provided as long as the goods are not used, accessories, labels and gifts are complete.

But at the same time, there is no reason to return the wedding dresses and gowns for a period of 2 days.

Electricity supplier no reason to return the start time should be specific.

As for the initial calculation time for no reason to return, the new consumer law stipulates that consumers have "received the goods since the date of their receipt". In the survey, most of the electricity providers also used "self sign up date", "self collection date", "from the date of actual receipt", and "from the date of receipt of goods to customers (with the date of receipt)".

Although this statement is relatively concise, it is prone to ambiguity: the seven day starting date for no reason to return is calculated from the zero hour of the day of receipt, or from the specific time of signing the receipt to 168 hours, or from second days before signing date.

In this regard, most of the 7 days after the signing of the electricity supplier signed the receipt date, that is, from the zero day of the signing day.

But the rules of Taobao and Tmall are: "according to the second days after the receipt of logistics, the time is 168 days, and the time is 7 days." the rule of mogujie.com is "168 hours after signing the receipt of logistics."

Logistics time "logistics company logistics system delivery time / logistics receipt time" shall prevail.

If there is an accurate sign time, it will be 7 days after the signing time, and if the time limit is only 168 days after the date of receipt, the time will be 168 days for 7 days. If the logistics information is incomplete, then there will be no reason to return the goods within 7 hours after the confirmation of the receipt within 168 hours ". This regulation is more specific and detailed, which makes the consumers clear and clear, and is worth learning from. However, the time of" logistics receipt "refers to the time when the logistics company receives the goods from the business, or the time that the logistics personnel get the receipt from the consumers, which is relatively vague, and it is easy to cause ambiguity." when the time of receipt is only 7 days, it is worth learning.

If it is the former, the logistics company will take some time to pport the goods, which will lead to the shrinking of the no reason to return time stipulated in the new consumer law.

In addition, the seven day no reason to return "seven days" including Saturday, Sunday and statutory holidays is also easy to cause controversy, because some of the electricity supplier's after-sales departments and logistics companies are not on duty on Saturday, Sunday and statutory holidays.

If the last day of "seven days" coincides with Saturday, Sunday and statutory holidays, "seven days" may shrink because consumers can not get in touch with e-commerce or logistics companies.