Taobao Gradually Open Up The Fastest Refund Seller Worried About Two Empty Goods

December 17th, a few days ago, Taobao announced that it would gradually open up the "speed of refund" function for buyers of the whole network in mid December.

The so-called quick refund, that is, when the user applies for the refund service without delivery according to the agreed time, the Taobao system will prioritize the delivery time of the relevant store settings. If the two sides do not specify the time, the system will again verify whether the delivery time exceeds the Taobao rule.

If the Taobao system confirms that the order is not delivered on time, it will refund the user immediately. There is almost no need for users to wait.

But the extreme speed delivery function does not apply to all products. The purchase of custom products, purchasing agents, distribution, auction, pre-sale, virtual, large household appliances, residential furniture, jewelry / diamond / Jade / gold and other types of products do not enjoy this function.

Taobao pointed out that the user had to wait for the seller to deal with the refund if the seller failed to deliver the goods according to the agreed time.

However, most of the seller's customer service accounts do not have authority to help users to refund in an unauthorized state, so users need to wait for a longer time. If the seller fails to process for two days, the system will be identified as timeout.

Users generally feel that the experience is very poor, sellers may also be subject to users.

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Taobao said that the speed refund function will not have an additional impact on the seller's store, but it will also shorten the average time of the shop's refund and reduce the seller's after sales workload.

This function can enhance the user's shopping experience and shopping confidence, and create a better reputation for Taobao shopping, and bring more trading opportunities to the seller by giving users quick money back.

If in

With the rapid refund service, the seller actually has already shipped the goods.

Taobao recommends that the seller immediately contact the logistics company to recover the merchandise.

If it can not be recovered, contact users to refuse to sign merchandise.

If there is no contact with users, the seller can provide logistical delivery vouchers, chat records on both sides, and contact Taobao customer service for verifying.

After the announcement, a large number of Taobao sellers worried that the goods shipped could not be recalled smoothly, resulting in two empty losses.

Taobao explained that the current target of this function is a good buyer with good quality records, and generally does not sign goods after receiving a refund.

If this happens, Taobao will help deal with it.

However, some sellers of Taobao still feel that the seller will take more risks after opening the function.