What Are The Right Ways To Deal With The Phone Calls?

When you call a unit, if you connect it, you can hear the other person's kindness and grace.

My heart will be very happy, so that the dialogue between the two sides can be carried out smoothly and have a better impression of the unit.

1, after the phone rang, it should be answered in time, usually not more than three voices, pick up the phone cylinder should first say "Hello! * * * company".

2, if the employee is not in the process of calling, other employees, especially the employees of the Department, have the obligation to answer the phone. It is strictly prohibited that they should not be concerned about the matter.

3, call the phone should be concise and concise, not to chat on the phone.

Voice calls to ensure that the other person can hear clearly and does not affect people around them.

4, the work of each other's enquiry unit can be truthfully told if the information does not involve the company's secrecy.

If I do not know or involve the company's secrecy, I can say, "sorry, I am not sure about this."

5, if the other person asks for a person, say "please wait"; if the person you are looking for is out, you can say, "I'm sorry, he is not in right now. Do you need me to tell you?"

6, when the other party dialed the wrong number, you can say, "sorry, you dial the wrong number. Please check it and dial again."

7. When you call outside, you should say "Hello!" when the other party answers. When you ask someone to call you, you can say "please call * * * *". If you haven't found it, you should say "thank you."

8, if you ask the other person for help, you can say, "can you record it? Thank you." "can you check the bar for me, please?"

9, when uploading by telephone, we should pay attention to the fluency of language, simple and accurate.

For telephone calls from the departments concerned, you can say "please speak", "please wait a moment, I'll record them." "please rest assured, I will inform you."

If you do not hear clearly, you can say "please repeat it again".

10, at the end of the call, if the other party is a customer or an outside unit.

For the elderly, wait until the other party is hung up before calling.

11, when giving notice, you should first ask the other party's unit, name, etc., and then say, "please record", "please repeat it," "thank you", "goodbye" and so on.

12. When you dial the wrong number, you should say, "sorry, I dialed the wrong number."

13, when you hang up the phone, you should say "goodbye".

14, the company telephone number is

In principle, it is not allowed to handle personal affairs in principle. If it is requested, it can be used after a request from a department manager or above.

15, pick up the phone should be gently put, not to fall, smash, such as adults for the loss, by the responsible person to pay compensation.

Civilized and courteous use of phones, including landline phones and mobile phones, will enable you to communicate effectively, and will make you show respect for others properly. It will give you useful information. If you use your mobile phone impolitely and uncivilized, it will damage your phone image. Your phone, your mobile phone or your uncivilized use will seriously damage your phone image.