The Best Impression Of Answering Telephone Etiquette Is The Best Impression.

In daily life, master some etiquette for answering phone calls, let the other party talk about things in your friendly discourse center, promote yourself through the phone, and create a good impression on the other side.

Articulation should be clear: pronunciation, pronunciation, no accent or accent.

Sound volume should be appropriate: speaking volume should not be too loud or light.

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The tone should be sweet: the voice should be magnetic and attractive, so that people can enjoy listening to it.

The tone should be gentle: tone should be soft when speaking, proper grasp of priorities, and cadence.

Speak at moderate speed: moderate speed should allow the customer to hear clearly what you are talking about.

It should be standardized: use the standard words of service correctly, please, thank you, I am sorry.

Affectionate feelings: friendly attitude, more consideration from the perspective of customers.

These requirements seem simple, but it is not easy to do consistently in daily work, and we need to improve the skills of voice production through scientific training.

Cooperation: first of all, you need to find a mutually agreed view. For example, I have a suggestion. Would you like to listen to it? This is to make him agree with your proposal, and this proposal is neutral.

What do you want me to do? Usually we think we know what others think.

We think we have the ability to explore the depths of others' brains.

Why not ask the other person's thoughts? Only when the other person describes his thoughts can we really decide if we can reach a solution acceptable to both sides.

Paper clip strategy: This is a small recognition.

An experienced front-line service provider told me.

When receiving emotional customers, he will ask customers to hand him something like paper clips, pens and paper. When the customer gives him, he will immediately thank each other and create an atmosphere of mutual cooperation between the two people.

Judo: now that you understand his situation, you can seize the opportunity to turn around and take advantage of the pressure he exerts on you.

You can say: I'm glad you told me these questions. I believe other people will be in the same situation as you.

Now let me ask you a question. Do you think this is a good idea?

Language should be civilized and standardized.

Ashamed of others, it is appropriate to say: deeply apologetic, very ashamed.

If you want to forgive me, you need to say, forgive me.

Someone else can say, "excuse me, bother."

In general, you can say: I'm sorry, I'm sorry to be rude.

Apologies should be timely.

If you know you are wrong, you will have to say sorry immediately. Otherwise, the longer you drag on, the more likely you will be able to make others angry.

Apologizing is timely, and it helps the parties to take a step back.

Apologize should be generous.

Apologizing is no shame. Therefore, we should be generous and upright.

Do not cover up, want to say, but still cool.

Do not degrade yourself too much. What am I saying? I am stupid. I am not really a thing. It may be looked down upon by others, or may be pushed forward by others.

Apologies may be aided by stories.

Some apologies are hard to say to your face, and letters are sent to you.

For Western women, the best way of apologizing is to let them turn their anger into happiness.

This kind of borrowed apology will give excellent feedback.

Apologizing is not everything.

Never apologize to others when you shouldn't apologize to others.

Otherwise, the other party will not be able to lead us in any way. If we do not do well, we will not be able to get ahead of us and embarrass us.

Even if it is necessary to apologize to others, we must bear in mind that what is more important is to improve what we have done since then.

Making an apology is mere formality. It can only prove that it is insincere to treat people.