On The Etiquette Standard Of Reception Work

As a receptionist in the business hall, etiquette must be standardized.

First of all, I have to review myself. In this respect, I really do not do enough. I have been very aware of my mistakes. I will definitely set an example in my future work and earnestly fulfill the company's requirements and strive for perfection.

Now let's make the business hall.

Let's make a final report.

When the customer arrives at the business hall, the salesperson should stand up and put his hands across the abdominal position. He smiles and says, "Hello, welcome, what kind of business are you going to do?" after the customers enter, they invite customers to take seats with professional gesture, and submit the corresponding order according to the business handled by the customers, and tell the users to fill in those specific contents.

During this period, you must ask your client to produce his identification card, and you must say, "show me your ID card, please."

If you want to photocopy the customer's certificate, you must flip the work card to suspend the processing, and tell the customer, "please wait a moment, I need to photocopy your ID card."

After the copy is finished, turn the work card back to the normal business side and say to the customer, "sorry to have kept you waiting."

When collecting customers' money, you must say, "please pay XXX yuan."

After counting the money, "XXX yuan, thank you."

After the business is completed, the customers' certificates, receipts, and acceptance sheets should be handed to the customers hand in hand, and said, "your business has been completed. Do you have any other business to do?"

Say "goodbye, please go slowly, welcome to come next time".

This process is one.

From now on, I will carry out the process according to the requirements of the company.

Related links:

The most important part of the appearance is the face.

To evaluate whether a person is beautiful or attractive, mainly whether their faces are beautiful or attractive.

The main composition of the face is the facial features, and the eye plays a decisive role in facial features. The eye is the most important part of a person's appearance, and it is the core part of a person.

If the human body is defective, it can play a role of concealment through make-up, but the defects on the eyes are difficult to conceal.

In our daily life, we should pay great attention to the health and exercise of the eyes. We should pay more attention to our eyes, so as to avoid eye accidents.

Arm is also a very important and significant part of communication.

The arms are often outside, causing others' attention.

Women's smooth, beautiful arms or men's strong and strong arms give people an intuitive sense of beauty. They are the most attractive parts of human body.

In the handshake, the palm is directly in contact with the other person, giving others a direct sense of touch, and a warm palm held by a pair of hands to give people strength, which will cause the other party's trust and goodwill.

When public servants interact with people, their eyes and palms give people a lot of information. The eyes are the windows of the soul, reflecting the real mentality of the people at that time. Both sides simultaneously read each other's information through the eyes, judge each other's beauty and ugliness, and rise from the heart to the good and evil of the other side, which is mainly empirical.

By shaking hands, you can feel the physical information of the other person. You can judge your opponent's intimacy and attitude through the length and strength of the handshake.

When we modify our appearance, we must achieve "two diligence", that is, "diligent washing" and "diligent decoration".

First of all, we must do well in washing.

Diligence is the foundation of one's cleanly.

The human body is a complex machine. It is carrying out metabolism at any time and anywhere. There must be many wastes accumulated on the body surface, especially in summer, if the body is likely to smell unpleasant. Besides, some people will smell heavy when they smell heavy.

It is difficult to breathe even in such an environment, let alone work happily and efficiently.

To keep your body clean and refreshing, you must develop a good habit of perseverance and diligent cleaning.

Take frequent baths.

Bath is the most common way to clean up the body.

Bathing can shower, bath, or sauna bath, ideally hot springs.

There are many minerals in hot springs, which can prevent and cure diseases. Some skin diseases can be treated by regular hot springs. Besides skin diseases, some diseases such as asthma and joint pain can also be alleviated.

Bathing makes people look fresh and refreshed. In addition, when bathing, you can apply some spicy bath liquid to add some scent to your body, which is pleasing to the eye.

Bath can promote skin's blood flow, make skin luster and increase vitality.

Wash your face frequently.

Wash your face two times a day.

Because the face is exposed, wind and rain are most likely to be polluted by the outside world, and facial features are often seen in the face.

Some people can wash their faces in the morning, but they don't have the habit of washing their face at night. In fact, washing their faces at night is the most important. Their face needs washing at night. After washing the face in the evening, they can smear some grease to make the skin rest and make the face more moist.

Washing your face at night is an important cosmetic measure.

In addition, in addition to sooner or later, when necessary, should wash your face at any time.

Wash your face with warm water, rub gently, massage, and can not make strong rubbing.

Wash your hair regularly.

Hair moisturizing is very important. A beautiful hair can add a lot of luster. The lack of hair or dry hair is a big defect. Especially for women, a hair with natural beauty is much better than artificial modification.

Frequent hair care.

The most important measure to care for hair is to be diligent in washing.

Shampoo with general shampoo can not necessarily use advanced care drugs, unless necessary, do not make strong hot wind, strong wind will dry hair, easy to break; insist on shampoo, can reduce dandruff, reduce the stain on collar.