Japanese Railway Department Stores Meet The One-Stop Service Needs Of Chinese Customers

21 on the morning of 10 o'clock, the reporter came to the location.

Wing hall 3.5 level "international VIP Salon" service area.

The entries are written in English, simplified Chinese and Chinese, including tax refund, coupons collection, shopping escort, mail, luggage storage, hotel distribution, travel consultation and so on.

At the service desk, three staff members are busy, and several customers from China are processing tax rebates.

On one side of the wall, there are free sightseeing materials such as "Osaka Tour", "all over Osaka", "Kinki Japan Railway Route Guide", "shop guide" and so on.

In the rest area next door, guests in twos and threes sat on the sofa. Some drank free drinks and had some rest. Some were using free Wi-Fi to use their mobile phones to surf the Internet, and others used salon's iPad to search for information.

The rest area is simple and practical, and there are potted plants, traditional gravel and hand washing pool in the rest area, and the three-dimensional sense is full, showing a rich and tranquil Japanese style.

Beside the service area, there are also ATM and self service foreign exchange machines that can use UnionPay cards. There are Chinese menu options. Customers can withdraw money and exchange money conveniently and quickly.

The introduction of the "international VIP Salon" aims at the pursuit of "convenience", "efficiency" and "comfort". The whole planning and design is done by colleagues. I hope this is not only a caring comprehensive service desk, but also a warm and comfortable way.

It can provide a relaxing and relaxing space for the tired customers.

In the salon service area, Chinese staff, Ms. Wang said, no matter what business hours, there are Chinese staff members, customers can also make an appointment shopping escort service ahead of time.

In addition, on the 1 floor service desk, there are also Chinese speaking service personnel. Customers can also call directly from the store to the customer service center.

Besides,

If you scan the QR code easily, you can get the floor presentation information after automatic plation.

It is reported that this is the first Japanese department store to launch the new service, and it can plate 10 languages at present.

Driven by factors such as the depreciation of the Japanese yen, foreign visitors to Japan increased significantly, and Japanese business ushered in a long delayed spring breeze.

Facing the tide of foreigners visiting Japan, how to create a barrier free shopping environment and improve service quality has become an urgent task for all businesses.

Osaka's near rail Department "abiye Harukas" head office in the forefront of the industry, the first to set up a foreign tourist oriented "international VIP Salon".

The salon officially opened in April 20th, attracting foreign tourists, media personages and the attention of all sectors of society.

Sharon's service area not only handles tax rebate procedures, but also offers discounts, luggage storage, shopping escort, hotel distribution, travel advisory, withdrawals and conversion services. In addition, salon's experience area can also feel the traditional Japanese culture such as tea ceremony.