Communication Process: Effective Strategies For Dialysis

When we find the right communication object, we are communicating with our potential customers, so we must analyze the customer's character through the other's language in the early stage of communication.

For different personalities, we should communicate with each other in different ways.

Examples are as follows:

1, for those who act decisively and pay attention to efficiency, telephone sales personnel communicate with them. Pay attention to the simplicity and specificity of the language, and introduce the business to be concise and concise. It is best to go straight to the topic and avoid language expression without any purpose, so that the other side will think it is wasting their time and will probably hang up your phone.

2. For those who do things.

The orderly telephone salesmen should communicate with them by paying attention to the language must be organized and the speed should not be too fast, emphasizing some facts and data.

Avoid language disorder, speak too arbitrarily, and add some subjective judgments, which will give customers unreliable influence, and it will also lead to you.

Failure!

Telemarketing is different from face-to-face sales. Judging a person's character can only be judged by his way of speaking, tone and intonation.

A good judgement is one.

Sales personnel must have basic quality.

How to do better can only look at the sales staff's own quality and experience accumulation.

As a telemarketing staff, taboo is to adopt the same sales language and method for different people, so you are not a qualified telemarketing staff, but just a "tape recorder".

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Judging from the character of the other person, we can be more confident to introduce the product or service to the other party.

This is the most important part of the whole sales process.

Therefore, we introduce the business as if every sentence is right, it is carefully extracted and not a wrong word.

If there is a wrong language, the other side will not trust you, nor will your sales behavior succeed.

The principles that should be adhered to in this link are:

1, the first three sentences to introduce your intention and products or services to the other party, to be clear, do not be bothersome.

2, introduce the language of a product or service to be properly touted, be attractive, and tone up appropriately to arouse the interest of the other person.

If the above two points are not handled well, you may not have finished introducing your product, but the other party has already hung up the phone.

3, in the language, tone, intonation and other aspects as far as possible to cooperate with each other, strive to create a good atmosphere of dialogue.

4, if you feel that your knowledge and ability are different from each other when you communicate with others in the professional field, you should use the tone of the consultation style to communicate with each other, and then be familiar with each other's business, so as to prepare for selling your products or services.

On the other hand, doing so can enrich your knowledge structure, and you will be able to handle it next time.

5, for customers who are not very familiar with your products or services, you can use professional tone to communicate with them, use educational communication (to be careful), and make good use of each other, which can strengthen the trust of the other side, and can not easily cause the opposite party's resentment.

6, the communication process should be courteous and courteous.

Because the representative of a telemarketing company is his company -- the language of the telemarketing staff is the image of the company, and every word of the telemarketing staff embodies the strength and quality of the company.

No matter what kind of person they are and how they express their language, telemarketing staff must control their emotions and be polite and courteous.

Even if the other party does not need your product or service for the time being, be polite enough to leave your contact information.

In the way of keeping contact, I prefer to fax to each other, which is convenient for customers to retain. Once customers want to contact you, it is easier to find your contact information.

Second, you can send e-mail to each other and try not to make the phone call directly to the customer.

Because it may not be remembered by the other party. It is just out of politeness and not refusing. It may be that he has remembered, but has not kept it seriously. When he wanted to contact you, he could not find the record at that time.

After leaving contact, you can hang up the phone politely.

Before you hang up, say a few words of blessings to your customers, and wait for the other party to hang up.