What Are The Etiquette And Precautions Of Business Phone?

What are the etiquette of answering telephone calls and receiving guests?

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In the case of "Hello, hello" or "who do you want to call", you are not allowed to pick up the phone when you are answering the phone. In particular, you do not allow a mouth to check the other person's "account", and ask the person "who are you looking for"? "Who are you?" or "what is the matter?"

Courtesy of the wrong person.

In case the other person dialed the wrong phone or phone line, he must maintain his demeanor.

If you confirm that the other person has made the wrong call, you should first report your "home" and then dial the wrong number.

If the other person apologized, don't forget to deal with "no matter", instead of teaching people to "have good eyes" and "look more carefully" next time.

If possible, ask the other person if he needs help to check the correct phone number.

Actually, this is not a "full meal" but rather a good publicity for the good image of the unit.

Do not yawn or eat during a call.

Do not yawn or eat while talking on the phone. Do not chat with others at the same time. Do not let the other person feel insignificant in the heart of the receiver.

We should conscientiously say goodbye.

And we should wait for the other party to put down the phone first.

Treat incoming calls equally.

When answering the phone, pay attention to giving the other party the same treatment and insist on treating each other equally.

Extremely few people, with a pair of picky and snobbish "snobbish", are even vulgar "different from person to person" even if they answer the phone, and the tendency of "objectification" is very obvious.

When they answered the phone, they always "put on airs" and "bureaucratic" at the beginning.

First, I love to ask a few questions about "who?" and "what is it?"

However, their "weather" is not always so "gloomy". Once they hear their superiors, family members, friends, or people who are asking for help, they will immediately "clear up the clouds after rain," whispering, whispering, softly, and kowtow.

This kind of unequal treatment is easy to offend people, but also to others.

When receiving incoming calls, they should be treated equally.

Such a fair attitude is easy to win friends for yourself.

Politely end the call.

During the call,

One side should not be the first to ask for a call.

If you are in a meeting or having a visitor, you should not talk long, or if you have other calls, you should explain the reason when you need to stop talking.

In order not to let the other side feel that we are thick.

If a person who doesn't know how to call the phone doesn't have to finish it, he must not be embarrassed.

For example, it is not appropriate to say, "have you finished yet? I have other things to do!" and should say, "well, I will no longer occupy your precious time." "I really don't want to say goodbye, but I really hope to have the opportunity to contact you later."

Image requirement

For example, receptionists, they are the "image spokesman" of enterprises or the "Facade" of enterprises.

Therefore, it is requested that the receptionist sit, stand, walk and walk, straighten the nature and maintain a good mental outlook.

Welcome guests and colleagues to work (for Front Office Receptionist).

Every day, ten minutes before work, and ten minutes after commuting, smile and smile at the upper and the lower staff.

Receive visitors

When visitors come to visit, they should stand up and walk in the ceremony.

With a smile, warm, active greetings and polite expressions, "Hello, may I ask what can help you?", listen to the guests patiently, and help them actively according to the needs of the guests.

For guests, we should listen carefully and answer later.

Apologize for answering questions. You must apologize. "Excuse me, please wait a moment, I'll help you ask".

The visitors will be guided to enter the relevant area after verification.

Do a good job in the registration of visitors (according to the company's regulations).

Refuse to enter the office area with foreign salesmen and miscellaneous clothes.

Telephone answering

If you answer the phone in three tone, you must use the standard answer: "Hello, * * * * * * * property", "Hello, * x Center / Management Office";

After waiting for the caller to pfer the number, politely say, "please wait a moment," and pfer immediately.

If the call is busy or unanswered, please say, "Hello, sir / madam, the line you want is busy or unanswered, please call later."

If the other person requests to pfer to another person, please pfer immediately.

If the call is not smooth, please answer: "I'm sorry to have kept you waiting. I'm pferring your call."

Paper and pen beside the phone, provide message service voluntarily, ready to record the guests' requests and help solve problems.

Especially for guests' names, telephone, time, place, reasons and other important matters.

And timely convey the relevant departments and responsible persons.

When answering complaints calls, we should also pay attention to the use of polite language, actively help customers solve problems and problems, and be positive and kindly.

Timely pfer customers' opinions to relevant departments and responsible persons or voluntarily leave telephone calls from customers, help to contact and actively seek ways to solve problems.

If the other person has made a wrong call or is not sure who to turn to, he should explain it courteous and enthusiastically pfer relevant personnel to the other party.