Answering Phone Calls Will Be Good If You Worry More.

Some things may be common sense for you, but not everyone is like you. A customer returned a pager to the retailer because it could not work properly. When the customer service representative detects it, it is found that it is good. The original customer learned to turn on the power and how to read the information, but did not know that when no one sent the message to him, the pager would not display any information.

How do sales people deal with nightmare customers? Although you and your partner are already familiar with each other, don't laugh if you haven't seen the results that are mutually satisfactory, which will damage your professional image.

Talking too much customer service Taboo. When you say something, what will happen next? Customers begin to ask more and more questions. When customers ask questions that you can't even explain, you will be considered unqualified. Please note that when others listen to you carefully, he will also oppose you later.

Telling the other person needs to wait for a while, because something is busy ahead of him. At Disney Park, if there is a long queue in front of the amusement toys, the timer will show how long the last waiting person can wait for the game to play, and this time is often 10 minutes longer than the real situation. The waiter will say, "wait a moment, please." In the hotel, you will be told: "your room will be taken care of at 11."

Studies have shown that people are more receptive to the reasons for being told, and it is hard to accept problems that even the cause is unknown. The customer service of a computer printer manufacturer handled a complaint like this: a customer called to complain about the wrong color produced by the printer, which has been going on for 3 days.

　　 Customer service representative Tell him that because of the weather, customers are very Satisfied He asked for a definite answer when he could solve his problem. At that time, the customer service representative continued to explain that it was because the humidity around the printer was too big. If he wanted to solve this problem as soon as possible, he could buy an air dryer. Do you have such a simple answer to solve the general complaints of customers?

Tell each other you thank him for his cooperation. When you thanked someone or praised someone, you opened the door to cooperation.

Telemarketing is a process at the right time, at the right place at the right price, through proper telephone communication and promotion, to provide the right consumers with the right products and services. Knowing what is telemarketing, it is not necessary for us to find out why we want to do telemarketing because it is the same as any other marketing tool.