Online Shopping Rush To Grab And Pay Attention To Business Commitments

According to the statistics of the 12315 center of Ningbo, 62 complaints related to Taobao Tmall double 11 online shopping were received from November 11th to November 21st last year, an increase of 11 compared with the same period of the previous year, and the number of complaints increased by 17.7% over the same period last year.

As the number of online shopping increases, the "double 11" complaint is also gradually increasing.

This is the lowest price in the whole year.

"Double 11" has not yet arrived, the major electricity providers have "war", attracted the heart of chopped hands.

"Double 11" is essential for all kinds of buying and selling. Of course, there will be sequelae in buying.

Last year "

"Many consumers have experienced consumer experiences such as fake prices and" high prices ".

This year, everyone has a heart to heart.

Last year, "double 11", Ms. Wang in Jiangdong District bought a brand coat in a Taobao shop.

"The price of the counter is 3299 yuan, but this shop only costs 1299 yuan after the discount, which I think is very cost-effective."

Ms. Wang said.

In November 13th, after receiving the courier, Ms. Wang took the clothes to the brand counter and found that the clothes in her hand were harder than the material, rough and poor in color.

Ms. Wang contacted the online customer service to ask for a refund.

But the shopkeeper insisted.

It is a genuine product. It is different from the different production lines and different batches. It does not agree with the refund.

Something like that.

Mr. Wu picked the washing machine online. He opened the link of washing machine for "Little Swan" in a shop of a home appliance mall. The shop was publicizing the genuine swan. After arriving, he found the Oriental swan.

Later, he found that in the same link, there were genuine swans and Oriental swans. He didn't see clearly at that time. If he separated the interface, he would not choose the wrong one.

In the early morning of November 11th last year, Mrs. Zhou of Jiangdong District also joined the army.

Ms. Zhou said, 11 days ago, three days, she saw a children's clothing in a shop, the original price of 480 yuan, customer service reminded her that this children's clothing "double 11" 60 percent off discount, if you do not worry, then you can place an order.

So Miss Zhou waited for the activity to start.

11 days after the zero hour, Ms. Zhou hurriedly opened the webpage, but unexpectedly, the original price of 480 yuan turned into 880 yuan.

"Even if it hits 60 percent off, it will cost 352 yuan."

The answer given by the customer service is the set that Ms. Zhou originally wanted to buy.

And technology has been upgraded, now this is just arrived at the new goods, material is different, so the price is much higher.

This year's "double 11" is just around the corner.

Ningbo Market Supervision Bureau reminds consumers to pay attention to shopping when shopping.

Choose commodities reasonably.

Pay close attention to business commitments.

During the "double 11" period, consumers should be cautious in buying the words "special merchandise will not be refunded or not replaced" or "sold goods will not be returned", so as to avoid future disputes.

When shopping online, consumers have the right to return goods for 7 days without any reason, but we should pay attention to the provisions that are not in the 7 day's no return range. When buying women's underwear, baby food, health care products, cosmetics, collectibles and other commodities, it is best to first check with the business through the telephone, QQ, WeChat and other ways to make sure that the goods purchased can be returned for 7 days without reason.

Keep consumer credentials.

When online shopping, consumers should keep information on online sellers, merchandise trading pictures, chat records, Alipay paction records, shopping invoices and other information, and keep them properly, so that consumer disputes can be well documented.

When there are problems with online shopping products and can not reach agreement with merchants, they should promptly complain to the network platform or regulatory authorities.