Jingdong Taobao Disaster Hit Too Heavily In The Disaster Area

After the 3 / 15 evening in 2016, a large number of complaints came from all over the country every day.

Up to now, by collecting the content of interactive platform such as party mailbox, WeChat, micro-blog and so on, online shopping related complaints account for 25% of the total complaints, and become the hottest complaints received by the 3. 15 party.

Online shopping has become the most concentrated complaint topic in 2015.

At present, the 3 - 15 evening show group is sorting out related complaints, and will also regularly issue the latest complaints hotspots according to consumer complaints.

In many online shopping complaints, the quality of goods is not qualified and counterfeiting is more serious.

Mr. Li bought a LV bag for her wife at the Jingdong Mall for ten thousand 4000 yuan, and later discovered that the bag was counterfeit goods. There was a significant difference in the production process by comparing the genuine products with the counter, and the counters refused to package the package with the brand problem.

Mr. Li contacted the customer service staff of the electricity supplier and asked the businessman to provide proof of the package as a genuine product.

However, Jingdong mall requires consumers and sellers to negotiate their own solutions.

Many times the negotiations failed, Mr. Li believes that Jingdong mall has the responsibility of checking responsibility, intending to cover up businesses and deceive consumers.

A consumer bought a beeswax hand string in Taobao. After receiving the inspection, it was found that the jewelry identification certificate attached to the string was a fake certificate. The name of the inspector and the website of the test center and the official seal were all forged.

The consumer was off the shelves within 2 days of a bad comment, but a few days later, all the sales records were cleared and sold again.

After the consumer reported to Taobao, the customer service staff still called the evidence insufficient.

(photo: beeswax hand string review; chat record; bought the honey wax fake testimony; and the pictures on the shelves).

In addition to the above two situations, there are many complaints that the quality of actual products in online shopping is inconsistent with the publicity.

In February 17, 2014, Mr. Lee bought a "leather" sofa at the "Tmall home" flagship store. The customer service commitment is guaranteed for three years.

Mr. Li began to use in the second half of 2014, and the sofa surface began to rip in December 2015.

Mr. Lee has contacted many times, but the after-sale of shopping centres has been shirk for various reasons.

In the large number of complaints received, without the consent of consumers, the unilateral cancellation of orders by online businesses is still a difficult problem for consumers to argue.

Mr. Shi bought 4 promotional GPS watches for children during the "618" activities of Jingdong mall, and the price was 10 yuan / block after the discount.

After payment, the merchant did not deliver the goods on time, and cancelled the customer orders unilaterally without any reason after a few days.

After many communication, Mr. Shi insisted that "no offence, no fraud".

Subsequently, he complained to Jingdong mall, but there is still no follow up.

In the end, Mr. Shi received only 1000 Beijing soybean compensation.

It is understood that according to Jingdong mall's Beijing soybean exchange rules, 1000 Beijing beans are only 10 yuan.

(providing audio recording)

In online shopping, micro business has become a new network paction mode in recent years. It has developed rapidly. But because most of the micro traders are personal pactions to individuals, and the time when micro businesses are not included in government supervision, there are many problems.

Buying things on WeChat is not a retreat. It has become a norm.

There are also some micro dealers who sell the products under the banner of disguised pyramid schemes.

A complainant said that after joining the micro business, he felt more like falling into a sales trap of a fake team.

First handed in 1000 yuan to join the fee, after the goods arrived, it was found that it was fake, and demanded a refund after being kicked out of the group.

In this group, each joining a person can extract 60% of the membership fee.

At present, the team has grown from 56 to 112.

Similarly, in the complaints received by China Consumers' Association in 2015, there were 20083 complaints of long-distance shopping, accounting for 69.86% of complaints from sales and service categories.

Online shopping accounted for 95.41% of the long-range shopping complaints, up 3.13% over the same period last year.

In the long distance shopping, consumers mainly complain about the business platform, personal network merchants represented by micro businesses.

As a fast developing new network paction mode, micro business has not been included in government supervision for a long time, but there are still many problems, such as lack of credit guarantee system, false propaganda and difficulty in safeguarding rights.