How Can We Seize The Heart Of Our Customers And Let Him Be Willing To Contribute To You?

Every customer is your gold mine, bringing you endless wealth.

So how can we seize the hearts of our clients and let him contribute to you? Here are some tips for you.

1., you are the company.

Even where you are

There are many, many like you.

But for customers, the company is you, and you are directly in contact with him.

Customers regard your company as a whole that only meets his needs.

Conclusion 1: no problem can be pushed to others. Conclusion two: if a client really needs to talk with other people in the company, do not push him to a person you haven't informed in advance, and you should introduce your colleagues to your customers in person, and give the customer a reassuring remark: "if he still can't satisfy you, please come to me again."

2. always put yourself in the client's position.

How do you want to be treated? Last time you met the problem of how to get a satisfactory solution. Putting yourself in the client's position, you will find the best way to solve such complaints.

3. words used in any case

Don't say "I can't do it", but use some affirmative words, such as "I will try my best", "this is not a simple question" or "I want to ask my superiors"; never say "this is a problem", and say, "there will be a way"; say to your customer, "this is the way to solve the problem", and do not say "to solve the problem you must do so"; if a customer asks you for something that is impossible to do, it is very simple: from the perspective of the customer, and try to say, "this is not in line with our company's routine, but let us try our best to find other solutions".

4., we should say "we" less "I".

The salesperson will give the other side a psychological hint when they say "we": the salesperson and the customer are together, thinking from a client's point of view, though it is only a word more than "I", but a little closer.

Northern salesmen have some advantages in working in the south. Northerners like to say "we". Southerners are used to saying "me".

5. keep the same way of speaking.

At this point, some of our young salesmen may not pay much attention to them. They are quick in thinking and speak fast. They speak more quickly and quickly. They can't keep up with customers when they are old.

6. show that you have enough time.

Although you are overloaded and the boss oversees you, never show that you have no time to show him in front of customers.

To treat him with a relaxed tone and patience is the best way to satisfy your customers, even if you can't immediately meet his requirements.

If the customer feels that you will try hard to help him, he will be happy even if he has to wait for a long time to satisfy his request, and even if he can not help him at the end.

7. always put down the phone later than the customer.

Salesmen are also very valuable in their work pressure, especially when they talk with their customers on the phone.

I didn't say a few words to the customer. I didn't wait for the other person to hang up the phone.

Always put down the phone later than the customer, which also reflects respect for the customers.

Some salesmen have good habits and say, "Zhang, there's nothing I can do first."

8. do not answer phone conversations with customers.

A salesperson has nothing more than a telephone. It's impossible to talk to a client without a phone call.

But most of our salesmen are very polite. They will ask for permission in the form of answering the phone. Generally speaking, the other side will be generous enough to say no problem.

But I tell you, the other person is in the bottom of his heart: "it seems that the person on the phone is more important than me, why he will talk so long", so the salesperson will never answer the phone when he first visits or visits.

It is important to call the phone truthfully, and then hang up quickly after the meeting.

9. don't give up any dissatisfied customer.

A good salesperson knows very well that the customer's idea always changes and asks him for his preferences and everything.

He was all in vain. He had just agreed with him. He immediately changed his mind to buy another product.

The same is true for serving customers: sometimes a five minute conversation is enough to calm down a customer who is grumbling and threatens to compete with your competitors and sign a new contract with you.

10. spend more energy on those dissatisfied customers.

"Thank you for telling me," said a guest who complained.

In fact, some research results show that only 10% of the customers who dissatisfied with your company do not say anything, but they will come back to do business with you in the future. Instead, 90% of the customers complain about their dissatisfaction, and eventually get the compensation and satisfactory service. They will still be your customers.

When customers ask for their requests, they are also an important moment to deal with the relationship between the company and their customers.

If handled well, it is easier for customers to trust the company, so we must make sure that customers can easily contact you when problems arise. The more times they find you, the more chances you will have to retain them and make them your regular customers.