The Salesperson Should Do 6 Things For Customer Service.

It means that the server is in the process of serving the service.

A manifestation of this aspect.

A good service attitude will give guests a sense of intimacy, warmth, simplicity and sincerity, and customers' satisfaction with stores can be greatly improved.

Before opening a shop and opening the door, the business came naturally. But the competition is so fierce that customers are so hard to pick up today that if we do well in service, customers will be willing to come to our store and will be willing to come for a long time.

The following points are what everyone can do, but many stores, many shop assistants don't want to do it. Now everyone says no one is really nobody, or you haven't done it well? Look at the following points!

Customer service should be done by shop assistants.

1., we must answer whatever we want.

It is to satisfy the needs of the guests and to provide a satisfactory result or reply to the customers.

Even if a guest's request does not fall within the scope of service of his post, he should take the initiative to find a way to solve it.

We need to do the most important thing in our work and do it well according to the requirements of our customers.

2. take the initiative

It is to take the initiative to grasp the rules of work, conscientiously do the service work well before the guests make the request, and have the habit of "asking for trouble" voluntarily, so as to make the guests fully satisfied with the idea, take the initiative everywhere, think deeply about everything, prepare for the rainy day, help others, and provide convenience for the customers.

3. enthusiasm and patience

It is to entertain guests, such as loved ones, first seen, smiling, friendly, warm and sincere.

No matter how busy the work is and how much pressure it is, we must remain impatient, upset and calm to the customers.

Customers have an opinion and listen with an open mind. Customers should try to explain their emotions and never quarrel with customers.

4. meticulous and thoughtful

That is, we should be good at observing and analyzing the psychological characteristics of customers, finding out the needs of customers from the look and manner of customers, correctly grasping the opportunity of service, and serving customers before they speak. The effect exceeds the expectations of customers, and the service work is perfect, considerate and comprehensive.

5. civility and politeness

That is to say, we should have a higher cultural accomplishment, healthy language, elegant conversation, clean clothes, dignified manners, and be polite to others, respecting the customs, religious beliefs and taboos of different countries and nationalities.

6., take great care.

In the work of service, we must put an end to evasive, coping, perfunctory, prevarication, weariness, indifference, contempt, arrogance and indifferent attitude.

Service attitude "seven tone nine language"

"Seven tones"

1, customers come to the shops with welcome.

2, customers leave the shop without saying goodbye.

3, customers call for response.

4, meet customers with greetings;

5, there is no apology for services.

6, there is a reminder before service.

7, thank you for your help or praise.

"Nine language"

1. Appellation language

2, greetings

3. Consultation language

4, refusal

5, deixis

6. Thank you.

7. Reminding apology.

8, farewell speech

9, recommended language

Service attitude language

1. the words are simple and clear, with a kind tone and a moderate volume.

The service attitude is harmonious, let customers like spring breeze.

2. do three voice, three light and three questions.

Speaking, bowed slightly, with a sincere smile.

{page_break}

Three tone:

1. visitors to welcome

Hello! Welcome to XX!

2. questions answered.

May I ask what is wrong with you? OK, I'll do it right away.

Sorry, sorry to have kept you waiting.

)

3. guests have a farewell voice.

Thank you for coming. Welcome to XX again, sir (madam, madam, etc.) goodbye. Please go slowly, sir (madam, madam, etc.) please go away.

Three enquiries:

What do you need to order?

May I ask what you have?

Do you need anything else?

Terms of delivery

1. thank you for coming. Welcome to XX again.

2. goodbye, please go slowly.

3. please go, sir.

(showing gratitude)

Thank you for your compliments.

1. please don't mention it. This is what we should do. We are very pleased to serve you.

2. you flatter me. If there is any bad care, please give me more advice.

Acceptance of complaints

1. sorry, I am very sorry!

2. your comments are very good, thank you!

3. I will give your advice, thank you for your advice.

Terms for checkout

When guests need checkout: all right, just a moment, please. How much is the total?

Thank you! Welcome to XX next time.