Net Exposure Jingdong Mall Fake Flooding, Liu Qiangdong Sat Idly By?

Recently, Jingdong encountered another commonplace thing: secondhand goods!

Li Xiang, founder of car and home CEO, automobile home recently. micro-blog "We bought two tissue boxes from the Jingdong camp, the order blue, and two pink ones," he said. The most important thing is that these two boxes should be sent from the rubbish dump, and the dirty and old degree is estimated that the beggars are unwilling to pick them up.

Blue is pink and dirty and old, which can be regarded as selling fake goods. Therefore, Li Xiang micro-blog Tucao, immediately attracted a large number of netizens ridicule: "second-hand name is not false." There are also netizens analysis: "Jingdong's return mechanism has loopholes, resulting in second-hand goods being sold as new products. Qiang Dong Liu "Ah."

Liu Qiangdong laid his gun again this time. However, AET Liu Qiangdong estimated that it was useless because Liu Qiangdong's micro-blog finally stayed at 22:12 on May 22, 2014.

In the CCTV 315 survey, which was broadcast in March 2016, buy Had been exposed to the "false crystal" gate incident. At that time, there were four cases reported, the first one, Mr. Liu. He bought a watch imported from the United States on the Jingdong at a price of 1940 yuan. The high wear resistant mineral crystal mirror marked by Jingdong is actually glass after testing.

Second, Mr. Cai bought two "crystal vases" imported from Italy in the Jingdong mall. After testing, there are two hundred glass vases.

Third, Mr. Liu bought a eight thousand yuan Cordyceps crystal gift box by Jingdong. After testing it was a plastic gift box.

The fourth is Mr. Liu's 6388 yuan Apple mobile phone. Jingdong's commercial performance shows that the camera of the mobile phone is "Sapphire crystal lens surface", both sapphire and crystal. The test result is that the lens surface is neither sapphire nor crystal, but only crystal.

Therefore, "second-hand East" is not just a netizen's ridicule to Jingdong, but rather a kind of resentment that netizens have on Jingdong's two years of counterfeit goods, secondhand goods and second-hand goods. After all, Liu Qiangdong insists that he is Genuine licensed goods Defenders.

For example, in the Wall Street journal's December 10, 2015 exclusive interview, Liu Qiangdong, chief executive of Jingdong, said, "in fact, it is very easy to manage fake products online. It is very simple. A programmer spends a day in managing it."

However, a few months ago in May 24, 2015, CCTV's weekly quality report has reported that Apple mobile phones have been refurbished on Jingdong mall.

In that report, apple customer service staff at that time said that although Apple mobile phones sold by Jingdong may be obtained from the manufacturers' first hand channels, the middle part turned to several hands and sold to consumers. At the same time, apple stressed that it is not a case for consumers to buy Apple mobile phones in Jingdong. "Apple mobile phones sold by Jingdong are often complained."

It is not the first time that Jingdong has been bombarded by big V or celebrities. The most impressive netizen is a famous writer named "66".

In July 2015, 66 published an article entitled "fairness I want" in micro-blog, which resonated with many netizens.

66 at that time, he said he bought the mangosteen in the orchard every day in Jingdong, but when he received it, he found it had rotted. After repeated communication with customer service, the result was not returned.

After she finished the micro-blog, less than five minutes later, the mangosteen sold the mangosteen every day, calling the full refund. After half an hour, Jingdong customer service also called. Aside from selling rotten fruits to users, the Jingdong was also accused of "watching the dishes" in the 66 incident.

That is to say, for ordinary consumers, customer service attitude is rude and unreasonable. When it comes to big V and celebrities, it is an apology and a full refund. There is a clear difference between the front and rear service attitude.

66, Wang Sicong, who is known as "national husband", is also one of the big V who tore Jingdong. In 2014, Wang Sicong bought a computer table of 200 yuan on the Jingdong, but he had not received the goods. He accused micro-blog of "big bully".

In July of 2015, Wang Sicong once again handed Si Jingdong his own personal information to micro-blog, and the Jingdong did not give it a comment. When Wang Sicong spoke, the Jingdong then made a clear statement that it had asked the store to delete relevant information at the first time and punished the shop according to the regulations.