Telephone Etiquette: The Other Side Has A Good Impression.

No matter how familiar with others, it is best not to call while others are physically active, such as eating time, lunch break, especially at night. People in the province are accustomed to going to bed early. So don't call too late, and you should not disturb before seven a.m.

If it's public business, try to occupy other people's time, especially during holidays.

If it's a public, it also tries to avoid making calls during the peak hours and busy hours of the other party.

In order to avoid affecting other people's rest, we should try to make clear the difference between the time difference and the working hours of different countries before making phone calls.

Even if the customer has told you the phone number at home, try not to call the customer's home.

In addition, when speaking, the basic requirements should be: short, short rather than long. It is not very important, urgent and cumbersome.

Before making a call, you can make a list of the names, phone numbers and key points of the call before you call the C.

This can avoid the problem that the caller has a lack of organization when he talks.

Be concise when speaking.

If the phone is connected, remember the unit, the job and the name.

If you want someone to call you, thank you.

In telephone conversation, we must be pragmatic and not be hesitant and ambiguous.

After the noise, we should go straight to the theme.

Words can be stopped.

If you have to finish speaking, you should resolutely terminate the conversation. After you finish speaking, it will still be repetitive and nagging. Otherwise, it will make the other person feel that you are procrastinating and lack of accomplishment.

The purpose of our telephone call is to communicate and communicate with each other in order to narrow the distance between us. The telephone itself is not emotional. Therefore, we must give the phone the emotional touch when making a phone call.

1. strive to avoid emotional mechanization.

Right people will think that telephone is just a tool for conveying voice.

So, when making a phone call, it is just making a sound, not caring about the tone of the voice.

It is precisely because the column cannot see what we are doing from the phone.

As a result, many people are often mechanical and energetic when making phone calls.

Therefore, the voice heard by the other person from the phone is usually dull, dull or even unpleasant.

This requires the caller to express in your own voice when you pick up the phone.

And friendship.

The other person can't see your face from the phone, so you have to take full responsibility for your voice when you speak.

When you make a phone call, your voice needs to be filled with smiles and more smiles than usual.

2. pay attention to intonation and speed.

because

There will be a slight change in tone after phone calls.

So speaking on the phone, the voice is moderate and the volume is moderate.

In addition, the mouth should be said to the microphone, word by word, articulation should be clear; especially when the speaker is talking about the number of days, time, date, place, etc., he must confirm with the other party.

When you start speaking to Li Na, you should first ask the person who answered the phone enthusiastically, "Hello!" and then talk about others. You can't just say "hello" or say something about it.

After greeting each other, you must report to your home so that the person who answers the phone knows who is calling.

If you stop talking and put down the microphone, say "goodbye" to each other. If you don't have this polite phrase, you will feel that the call ends abruptly and is hard to accept.