Knowledge Of Conference Etiquette Must Be Mastered.

Telephone calls should be civilized, civilized and civilized.

To use the basic language of telephone, such as "Hello!", "Hello," "please", "excuse me", "trouble", "goodbye", etc., the tone should be pleasant, the voice and volume should be moderate, and the articulation should be clear.

When you call the other party actively, you should contact each other during the working hours. Try not to make phone calls to others during holidays, meals and rest time (excepting exceptions).

We should also consider the time difference when making international calls.

Telephone etiquette advocates "shorter, better, shorter and longer", and the call time is usually controlled within three minutes.

(two) lead the way

1. Guide: the receptionist should walk in the position of the left front of the guest. When he meets the corner, he uses the right hand to indicate, "please come this way".

2. if you are accompanying your guests, you should keep the guests on your right side, show your respect, pay attention to side by side, and do not lag behind.

3. if you are accompanying or visiting, you usually walk behind or behind the leader.

The upper staircase should allow guests, leaders and ladies to go first, and the receptionist is behind. When the stairs are down, the reception personnel should be in front of them, so that guests, leaders and women will be behind.

This is both a formality and a safety consideration for our guests.

(four) take the elevator.

Nowadays, it is usually a self driving escalator, so the receptionist should go ahead himself and let the guest go in.

When you arrive, you should allow the guest to go out first, and use one hand to block the door of the elevator or press the "open door" button of the elevator to prevent the door from closing automatically and clipping the guest.

(five) entrance and exit

1. enter the door, first push the door open, stand at the door, hand in hand, invite guests and leaders to enter.

The same is true when going out.

2. if you are the host, when you walk to the door, use your hands to say "please" politely.

(six) Introduction

When guests meet with their own staff, we should remember the following two points in the introduction:

1. the right hand is on the top, the five fingers are evenly spread, politely hand in hand, and briefly explain the unit, duty and name of the referee.

2. introduction should abide by the principle of "respecting the priority and understanding the situation".

That is to say, before we make an introduction to others, we must first define the "dignity and inferiority" of the two sides, then introduce the humble person first, then introduce the respectable person.

This enables the respectable person to have a better understanding of the underprivileged and grasp the initiative in communication.

1. The order of shaking hands.

According to etiquette rules, the order of reaching hands should be treated in accordance with the principle of "respecting the person's decision".

(1) when the elderly shake hands with the young, the elderly should first extend their hands.

(2) when the elders shake hands with their elders, they should extend their hands first.

(3) when the teacher shook hands with the students, the teacher should reach out first.

(4) when a woman shook hands with a man, the woman should first extend her hand.

(5) when married people shake hands with unmarried persons, they should first extend their hands.

(6) when shaking hands with subordinates, the superior should first extend his hand.

(7) when a job or a person with high status is shaking hands with a position or a low status person, he or she should first extend his hand by the position and the person with high status.

In working situations, the order of reaching hands depends mainly on position and status, while in social and leisure occasions, it depends on age, sex and marriage.

When receiving visitors, the order of handshake should be arranged: when the guest arrives, the host should first extend his hand to hold the guest to greet him. When the guest leaves, the guest should first extend his hand to hold the master to show him good-bye.

2, the strength and time of handshake.

(1) when you shake hands, you should make a little effort to show your warmth and friendliness; when you shake hands with your friends and relatives, you can use a little more power; and when you shake hands with the first acquaintance and the opposite sex, you must not exert too much force.

(2) usually, the time to shake hands with others is not too short or too long.

Generally speaking, the handshake should be controlled within 3 seconds, that is, holding one or two times.

(eight) delivery of business cards

In the reception activities, giving cards to each other is a very unusual thing. When you give your business card to the other side, you should stand up and show your respect with your hands.

When you accept a business card, you should also have your hands. When you receive your business card, you must read it again. You must not put it in your pocket or play it on your hand without looking at it. You can't put your card on the table and press something else on the card. These are all disrespectful and impolite actions for others.

(nine) riding

1, boarding should let the guests and leaders first, the reception personnel in the rear; get off the reception personnel should be their own first, after the guests and leadership.

2. in the car, the owner is on the left side, and the guest is on the right side, accompanied by the driver's side seat. This is a habit and also for the safety of the guests.