The Key Points Of Business Etiquette Are Not Rude.

I believe that no one wants to be the focus of public attention because of his impolite behavior on social occasions, leaving people with a bad impression.

This shows that it is very necessary to master etiquette in business communication.

Below are the essentials of the business reception etiquette arranged by YJBYS Xiaobian. Welcome to read!

We should be enthusiastic and friendly to the guests who come here.

For VIP or guests coming from far away, assign special person to come forward, arrive at the appointed place (or the appropriate place) in advance, waiting for the arrival of the guests; the receptionist should arrive at the airport, dock or station in advance to show respect for the guests.

After the arrival of the guests, the guests and hosts knew both sides.

If the first meeting is usually the highest among the concierge or our party, we will introduce the guests to the guests one by one and then introduce the guests to the owner in a certain order.

For local guests, they should normally wait for half an hour in front of the main entrance or office building.

With the vigorous development of the market economy, business activities are increasingly frequent, and the reception work should be more and more standardized.

1, civilized hospitality

Civilized hospitality mainly manifests itself in the host's language, manners and attitudes: there are welcome voices, questions and answers, and sending voices.

2, courtesy hospitality

Pay attention to the use of polite language: greeting, request, gratitude, apology, farewell.

Pay attention to three steps:

Eyes: eyes gaze at each other, and look at them with respect.

Mouth to: the content of the speech should be consistent with the actual situation of the other party, clearly express what is in mind, and must receive three voices, accurately grasp the other party's topic inclination, and make a reasonable response.

It means that when speaking, it is clear, gentle and friendly, and will respond quickly and accurately.

Since ancient times, there has been a traditional etiquette for guests to respect tea in China. Tea is essential for Chinese to receive guests in offices and at home.

Special tea reception guests are also common in business activities.

Teacup: wash your hands before you make the tea for the guests, and wash the teacups. The cups must be broken, no cracks, no tea rust, and the cups are made of ceramic products.

Tea: before you make the tea, you can ask the guests for advice first.

Make tea: don't be too strong or too light. Fill it 80% full.

Tea: when the host is serving tea, he should stand up and pass the cup to the guest with both hands, then say "please".

Guests should also stand up and take the cup with both hands, and say "thank you".

Drinking tea: when drinking tea, you should only SIP carefully and not to drink water or make noise. The tea floating on the water can not be removed from the cup by hand or tea.

1, farewell between host and guest

When guests say goodbye to their hosts, they often respond to words such as "please return", "please stay" and so on.

If the guest is far away, say "good luck and good luck", "a safe journey" and "ask for good."

2, farewell between acquaintances

It can be said that "free to come again", "have time to sit down", "have time to drink tea" and so on, also can say "ask for good family" to show courtesy.

3, "goodbye"

This is a popular farewell speech nowadays, which is suitable for most occasions.

Similarly, there are "Byebye" and "good night".

Greeting words for guests: remind guests of their belongings, and make polite remarks to the departing guests, so that guests can leave happily.

Basic principle: send guests away from sight.

Seeing your boss with you is a step later than your boss.