Some People Say That Last Year'S "Double Eleven" Clothes Have Not Yet Been Shipped.

In October 25th, a netizen told reporters, "2015."

"A tiger shop flagship store" bought from a third party store in a large online shopping mall.

Up till now, I haven't received it yet.

The reporter asked the staff that the price of the order was wrong due to negligence of the staff, and had been negotiated with the client.

The network mall staff said that last year, it has contacted customers, but the customer asked for the whole single shipment, and ultimately failed to negotiate.

Last year, "double eleven" orders have not yet been shipped.

On the 25 day, a netizen named Wang Yu (a pseudonym) said that during the "double eleven" period in 2015, he bought two sports uniforms at a third party shop named "tiger trail flagship store" in a large online shopping mall. The price of each pair of sportswear was 20 yuan, which was divided into two men's and women's bills respectively.

Wang Yu said he saw a set of "double eleven" in 2015.

In addition, during the activity period, the price was cheap, each set was only 20 yuan, and it was issued at 1:16 on the morning of November 11, 2015.

"Everyone is waiting to rush to buy on this day. I was also buying the promotional products at the early hours of the day, and bought a lot of things on that day. All the other goods were shipped, but the two commodities did not wait for a year."

Mr. Wang said, until recently, he found that the two goods had not received the goods, "because" double eleven "bought too many things, coupled with busy work, bought the two sportswear to forget.

In addition, there is no such order in my account, but I recently looked at what I bought last year for "double eleven" and I just wanted to buy these two items.

Wang Yu said that businesses and online stores have never contacted themselves in the past year or so. "If I have not discovered that the two orders have not yet been shipped, will no one contact me again?"

Businessmen said the staff pricing error had called the buyers did not get through.

On the 25 day, the reporter called the tiger flagship store on the matter. The staff confirmed that Wang Yu's orders had not been shipped for nearly a year, but the staff said they had tried to get in touch with their customers after "double eleven" in 2015, and no one answered the phone.

Businessmen introduced this sports suit to a set of 100 yuan. When the "double eleven" period was 20 yuan, the price was wrongly labeled by the staff.

"At that time, due to the negligence of one of our staff, the price of the sportswear purchased by the customer was wrongly labeled. Later, after we found the mistake, we contacted the customer who purchased the relevant commodity, and suggested that the customer cancel the order.

Many of the customers have cancelled the explanation, and we have been unable to contact Mr. Wang. Later we were afraid to disturb his life. We never contacted him again.

Tiger flagship store staff briefed reporters.

Mall responded to negotiations with customers failed to compensate 3000 discount money.

The staff said that recently Wang Yu contacted the merchant, the merchant told him that it was a wrong order, hoped that he would cancel the order, and was willing to give Mr. Wang 1500 orders of compensation for each order, so that Mr. Wang's two orders could get 3000 discount currencies. According to the regulations of the online shopping mall, 3000 discount currencies could deduct 30 yuan in consumption.

In this regard, Mr. Wang said that it was not clear whether the Internet Mall had passed through its own trench, but thought that merchants should abide by the integrity and not deliver without delivery.

Lawyers say consumers can protect their rights in accordance with the law, but attention should be paid to limitation of action.

Kyoto Law Firm lawyer Chang Sha said that the commodity information released by the third party merchants in the event clearly recorded the name, price, payment method and delivery method of the commodity, which was consistent with all the characteristics of the contract offer, not the way of publicity or advertising. According to the relevant provisions of China's contract law, the contract offer was clear and specific, and once it was made, it was bound to be expressed.

In order to maintain paction efficiency and paction value as the value orientation, operators should uphold the prudent and honest management concept to safeguard paction safety and stability. Therefore, businesses can not ask consumers to cancel orders due to staff misoperation and unfair contract.

When a business fails to reach an agreement with the consumer, the party adopts a passive confrontation method without delivery. Its behavior has constituted a breach of contract and should be liable for breach of contract in accordance with the law.

In this case, consumers who are injured by their legitimate rights and interests have the legal right to comply with the contract or to compensate for the loss.

However, the general principles of civil law of China stipulate that the limitation period for applying for protection of civil rights to the people's court is two years.

Therefore, consumers should be aware that they have the right to request two years' time limit for corresponding measures.

Beyond this time limit, unless the shop owner takes the initiative to perform, it can only bear the consequences of losses by the consumers themselves.