Communication Art In Communication Occasions

Communication takes the other side as the center. Business communication emphasizes that customers are God and customers feel good.

Respect yourself, respect others, show them properly, and handle them well.

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1, the use of high address is not low.

In business communication, we should pay special attention to using high address.

For example, when someone introduces a professor, he will say, "this is...

University...

Teacher.

Students are respectful of their mentors as teachers. They can also call each other teachers. Therefore, people who have experience in this respect will often use honorific titles when introducing others, that is, "high is not low."

2, do in Rome as the Romans do

In general, you may habitually ask, "are you from Qingdao or Jinan?" but when you are in Ji'nan, you should ask: "Jinan or Qingdao people?"

When you visit other companies, you can't say that the owner's stuff is not good. It's common sense that the customer is not responsible.

3, correct position

In interpersonal communication, we should place ourselves and others in a position.

The reason why a lot of people have problems in interpersonal communication is that they fail to put their positions right. That is to say, in the interpersonal relationship, subordinates should be subordinates, superiors should be like superiors, colleagues should be like colleagues, customers should be like customers.

Correct position is the only way to correct attitude. This is a basic proposition in communication.

4. Take the other side as the center.

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In the process, we must remember to take the other side as the center and abandon the egocentrism.

For example, when you invite a customer to dinner, you should first ask the customer's advice, what he likes, what he doesn't like, and can't order meals for his guests subjectively, which is called the correct position.

If your customer is good at expressing, you can praise him for his vivid image, humour, or theory and practice, but you can't say, "you are poor, we are all blown away by you!"