There Are Always Customers Who Say That Online Selling Is Much Cheaper Than Shops. How To Deal With Shopping Guide?

Now every entity store is under the impact of the mobile Internet, basically any clothing can be purchased online, and even many customers try online shopping online. Facing customers, the Internet is cheaper. Everyone is looking for solutions. After meeting the guest problem, you can use these 4 to "fix" the customers.

First move: great difference between online and offline

In view of this situation, shopping guide must understand what products the customers are talking about, and take the opportunity to explain to customers that some products that are usually sold online are different from those under the line. Although there are seemingly identical products, there may be great differences in fabric and technology.

Tell customers that all companies are divided into mountain products and valley products in product management. The products on the Internet are usually Valley products, usually products that are no longer sold or controlled under the line. The real peak products still need to be bought and bought offline.

　　 The second move: look for flaws.

Shopping guide needs to understand the situation of brand electric business. Now many brands store online and offline prices, that is to say, the big brands are not much cheaper than the offline ones in the price of electronic business platform, so if customers say the Internet is cheaper, we have to ask the price of the specific website.

Even if customers must buy online, they should go to Jingdong, Tmall and other large websites to compare prices. After understanding these conditions, we tell customers that although the big business providers have quality assurance, they are not much cheaper than us.

The third step: grasping pain points to guide rapid decision making.

Customers generally worry about buying furniture products online. One is that the photos are not in conformity with the physical objects, and the two is the logistics problem. Shopping guide must seize these two major pain points and give consumers a "fatal blow".

Shopping guide can persuade customers.

First of all, the online shop's sensory experience is not enough. It can only see visual inspection, no physical objects, no sense of touch, and lack of real sense. It is the safest way to experience the experience personally.

Secondly, the low price of online shops is also due to the fact that in order to give customers more experience opportunities and more real and intuitive commodity information, the shop must bear part of the shop charges, so the overall cost seems to be higher than that of the online store, but the risk of choosing the right commodity will be reduced a lot, and the ultimate beneficiaries are customers.

　 The fourth trick: try the fun of clothes matching.

If you want to buy clothes in the store, you can make suggestions according to customers' temperament and needs and preferences. Enjoy shopping.

The arrival of the mobile Internet era has made it difficult for many clothing stores in physical stores to do this.

In front of the electricity supplier, we must keep a clear head and conscientiously serve every customer, from customers' first purchase to future "every time", so that customer service can be moved to the end.