Pay Attention To The Problem Of Opening A Shop Online For Sale. 123

Online shopping channels are a big problem, some people do not have the advantage of the purchase channel, so on behalf of the sale.

Now I would like to talk about the issues that should be paid attention to when doing online sales.

I know that Taobao heard about it last year, and didn't care about it. Half a month ago, my friend talked about this matter, and suggested that I should experience it. If I said yes, then try it! I didn't think about what I should do, how to do it, how to do it well, how to do it well and so on. I should think about the problems that should be considered before entering Taobao.

On the first day when I entered Taobao, I was at a loss. According to the above regulations and the rules of opening shop, the ten treasures of the shop were national handicrafts and some small department stores.

Like all new people, when you have your own shop, the excitement is unspeakable, nor is it novelty or satisfaction. Anyway, it's a pleasure (having a shop owner knows it).

In fact, I am a director of the film and TV culture, and I am a responsible person in the market. I know that there are still some ways to manage and manage myself, so I know that the next problem is to find the source of goods, so I began to collect a lot of information and resources. Taobao's home page and Baidu are the two largest resource repositories I believe in, because when I was a company, I was an honest member of Alibaba and a member of Baidu search engine (both companies were familiar). During the search process, I found a jewelry store's consignment advertisement was more eye-catching. "It only needs 99 yuan to join in the fee, two thousand kinds of merchandise pictures are provided, and 1~5 yuan products are specially designed for the shop members. Hitching

I also saw the company website, Baidu search is no problem, but also a member of integrity, I believe this company does exist, the same is true, so I trust it.

It's all right to start adding customer service QQ to merchandise shelves. There are two thousand pictures. After that, I also breathed a sigh of relief, and began to study and advertise. I was lucky to have reached 229 people on the first day. For a novice, I was very satisfied. A buyer immediately took two items priced at 9 yuan and 25 yuan respectively, although not much money, but I was very excited. I immediately contacted the manufacturer's customer service QQ and sent her model to her for shipment.

Then the problem began to appear.

The customer service said, "25 yuan is out of stock, the price of 9 yuan is wrong, and the agent price should be 19 yuan".

I couldn't believe that the first business was so unprofitable that the goods that were supposed to be profitable should be paid for 10 yuan. If the postage was sold, if I sold a product, I would have to pay 25 yuan for it. So I asked the customer service: "why do you want to send me a picture without giving notice in advance? And who should be responsible for the price?"

When I was in a fire, I immediately called the customer service phone on the company's website. (answering a phone call was a young lady, whose surname was because she was angry, so she forgot). She told her about the situation. She said she was not a customer service. This question was not returned to her. Let me call another phone. The person in charge was there (not on the customer service website).

So I dialed the number she gave me, then the QQ customer service received...

As soon as I heard her, she immediately said, "I want to see the person in charge, I will not talk to you".

Customer service: "our manager is not here."

(tough attitude) I said, "give him his phone and I'll call him."

Customer service: "our manager is very busy. I'll give him a message when I get back."

I have repeatedly asked several times that the manager's phone is invalid, and I can only wait (helplessly) for a day and a night without sleep. I checked all the goods to their company. More than 2000 of the goods were left with less than 600 of the goods, and the price was also very serious. Some more than 300 yuan made only three yuan (not enough for postage), and some ten yuan sold to more than 100 yuan (too much profit, and sold for sure).

All OK, I don't want to say anything. I can bear it. I will endure it. After all, I will cooperate with you. I will not handle the relationship properly. If I want to make a difference in my after-sales service, I don't want to be complains and bad reviews!