Five Essential Tasks For A Good Toy Shop

There are more and more children growing up in the toy shop. It is also necessary for every child to buy toys for their children. More and more parents are spending more and more on their children's toys. The business of toy store business is also a choice for many people. Let's talk about how to do a good job in the toy store.

In order to decide what kind of toys they like, according to their dress and manner, customers should be guided and chosen for the first time to come to the store, then make effective recommendations and give proper guidance.

You can understand everything by putting your heart into it.

You should be able to put yourself in the eyes of customers, observe the customers' eyes, and understand the needs of customers, so as to provide quality and effective services.

When encountering different types of customers, employees need to provide different ways of service, such as dealing with irritable customers, and being patient and gentle talking to him. When dealing with dependent customers, employees should be good at thinking about them and offer some helpful suggestions, but do not put too much pressure on them. For customers who are not satisfied with toys, employees should be frank and courteous and maintain proper self-control. For those customers who are willing to try their minds, employees must have enough patience to provide them with thoughtful service and show higher professional standards; for those very rational customers, employees should be polite and rational in dealing with customers.

The techniques of listening are very important. Remember, customers like to talk, especially about themselves.

The more they talk, the happier they feel, the more satisfied they will be.

Listen, don't interrupt the customer's voice; in addition, learn to restrain yourself, especially when employees want to express their views, pay more attention to the customers' speaking. Employees should listen to what the customers are talking about with genuine interest. Customers' words are a treasure map. Follow them to find treasures. Do not listen carelessly and understand the customers' words. This is the only way to satisfy your customers. Always maintain eye contact with customers, observe his facial expressions and pay attention to his change of voice. The front-line service personnel should learn to use their eyes to listen to the smile, charm, and fascination. When customers spend money, they do not want to see the frowning faces of service personnel. Everyone likes to listen to people, so the staff of the toy shop should learn to be patient.

Such performance will only add fuel to the fire when customers complain in anger.

On the contrary, if you smile sincerely to the customers, you may infect him, make him adjust his attitude or make him feel happy, and smile to convey the message to the other person: "I am glad to see you, I will serve you."

When you smile, you are in a relaxed and happy state, active in thinking, and able to creatively solve customer problems.

On the contrary, if your nerves are stretched tight, you will become more and more nervous and creativity will be stifled.

Why do customers want to get such services? Why? Why do customers want to get such services? This is the two problem that service personnel should constantly remind themselves when observing customers.

For a variety of reasons, customers can not express their expectations, but express them through vague language and body movements.

At this time, we need to understand the psychology of customers in time.

Under normal circumstances, customers have the following five kinds of requests: the employees of toy shops can take care of them; the needs they speak out; the real needs; the needs that have not been expressed; the demand for satisfaction; the secret demand.

Xu Qiyun, editor in chief: