If A Shoe Is Not A Quality Problem, A Businessman Should Prove His Innocence.

The newly purchased children's Nike sneakers have only five days' quality problems. But when consumers ask for a refund, they refuse to accept the "artificial damage".

Yesterday, Ms. Lu, a customer, called the party newspaper hotline 962211, saying that such a bother was encountered in the consumption of a large shopping mall.

In this regard, Jinjiang District Consumers Association reminded that "man-made damage" is not an excuse. According to the newly implemented regulations on the protection of consumers' rights and interests in Sichuan, businesses should produce evidence to prove innocence, otherwise they still have to pay compensation.

Public complaints: new shoes wear out in five days.

According to MS Lu, in November 3rd this year, she spent 280 yuan on a shopping mall and bought a pair of Nike sneakers for her 6 year old son.

Due to the large size of shoes, the shoes were put at home for a few days before the son was put on.

When her son was in a school, and in November 16th, when his son came home on weekends, Miss Lu saw the sneakers on his feet crooked.

When Ms. Lu cleaned the shoes, she accidentally appeared. She was surprised to find that the synthetic leather on the front of her shoes was worn out, and even a hole was broken. The shoe was filled with water, and the water came out from the small hole. Besides, the shoe was also degumming.

"Just after wearing it for five days, how did it pierced?"

Miss Lu is puzzled.

She suspected that the shoes had quality problems.

Merchant explanation: This is "man-made damage".

In November 23rd, Lumei morale put up shoes to find a store located in Ito's Yang Hua Tang Chun Xi store.

Businessmen believe that shoes wear is "man-made damage", not the quality of shoes.

A staff member explained that children's activities were too large and children's shoes could not be worn normally for a long time, which was normal.

Businessmen also believe that Ms. Lu can travel shoes to the quality inspection department for testing, once the test proved to be quality problems, it will be returned.

Yesterday morning, reporters interviewed Ito, the office staff, Ms. Xu attached great importance to this: "we investigate the counters, and we will handle the matter fairly, fairly and reasonably."

Consumers Association says: businessmen should be self certified.

"Human damage should not be an excuse. Businesses should produce evidence on their own and prove themselves innocence."

Jinjiang District Consumers Association Du Ying said.

As consumers in the discovery of goods problems, should try to maintain the state of goods, do not move freely, because according to the state three package, self dismantled goods, operators can not perform three packages of obligations.

Consumers should ask the operators to check clearly on the spot, and they can join the operators to send the disputed commodities to the statutory testing institutions for testing, so as to clarify their responsibilities and complain to the relevant departments.

In accordance with the regulations on the protection of consumers' rights and interests in Sichuan province implemented in October 1st this year, we should deal with consumer disputes and implement "evidence reversal". Operators should bear the responsibility of proving that they have no fault.

Moreover, the cost of testing and identification is also paid by the operator first, otherwise, the consequences of ineffective proof will be borne.

At present, Ms. Lu is negotiating with the businessmen about the matter. She said she would further complain to the Consumers Association and safeguard her rights and interests.