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The First Hearing Of "Civilian Hearing" In The Clothing Mall Of Beijing

2008/4/12 12:21:00 45

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Beijing Clothing Mall First Opened The "Civilian Hearings".

What the shopping mall is like and how to do it to serve the consumers better is a matter of the consumers themselves.

In March 27th, a new service hearing attracted 1 eyeballs in the capital of Beijing's Chaoyang Sports Center, which attracted many media eyes. All the participants were ordinary consumers. According to their personal feelings, these ordinary consumers set a future service standard for a shopping mall which is not yet open yet, "vitality Orient" outlets.

And how to better serve the disabled has become the focus of discussion.

According to the reporter, in the early days of investment, the consumer hearing was held by consumers in Beijing.

The China clothing association said that in the past, the rules of a shopping mall were formulated unilaterally by the organizers. After opening, consumers could only passively accept it. But the "vitality Oriental" Oteri J was the first Chinese clothing association to take charge of the overall investment promotion work. "Therefore, we hope to make changes. We will give full consideration to the feelings of ordinary consumers before accepting investment, listen to consumers' opinions, and establish a complete service system for consumers".

At the hearing, many consumers came to the meeting half an hour earlier and were busy tidying up their notes to speak at the meeting.

After the hearing began, the "vitality Orient" otlas people just introduced the relevant situation, everyone began to ask questions about service, often a speech has not ended, other consumers are rushing to speak.

"How to solve the parking problem?"

Is there enough room for consumers to rest after shopping?

"Do you provide children with the" trustee office "for young mothers?

Wait.

A consumer said passionately that he had never seen a disabled person in a wheelchair himself to go shopping. Many shopping malls seldom considered this part of the disadvantaged group.

Is there any specific service measures in the future?

Ms. Ma, who is responsible for the shopping mall, said that the shopping mall building has taken full account of the disabled group. The entire building has a circular ramp, and there is no one step from the first floor to the four floor.

After two hours of "hearings", many consumers still feel that they are still reluctant to do so. They say that the shopping mall has not been opened yet and they can listen to consumers' opinions very well. "I hope that other stores can also take this form before opening up, which will also save much trouble for the future."

Industry experts believe that the upcoming Olympic Games in Beijing, Beijing businessmen how to strengthen human services is a great effort to do things, such a hearing for the Beijing department store industry to better serve consumers, a good start, this action is of reference for other industries.

//cn.jxmm