Clothing Retail Success Rule
The traditional personal shopping consultant project provided by the image company is only one of the different choices. The method described in the "clothing retailing success rule" is to train terminal salesmen according to the knowledge and technology that the traditional personal shopping consultant should possess. Facts have proved that this can increase sales for stores and provide customers with more economical options than traditional personal shopping advisory services.
零售購物顧問
Successful retailers have a well-trained and knowledgeable terminal sales team. They not only look like experts, can provide expert services for customers, but also focus on customer needs and establish good relationships with them. After receiving basic training, salesmen can also receive further training as a certified retail consultant. Over the past 20 years, AIS has trained a large number of terminal salesmen in Europe, Australia and the United States, and has introduced personal shopping advisors in stores in recent years. These retail consultants take the form of one to one in the store to meet customers. Practice has proved that the best way to understand customer needs is to allow them to communicate individually with advanced trained terminal salesmen before shopping, which is usually one to one. This will take up some extra time and may not suit everyone, but for those who have time or willingness to make time, this service will benefit him.
After the advanced training, the terminal salesperson will become a professional shopping consultant who holds the certificate. Shopping consultants can make appointments with customers. This way provides enough time for shopping consultants to understand customers' specific needs and hopes before shopping. The amount of time spent will be rewarded accordingly. The fact has proved that the sales volume of shopping consultants is much higher than that of ordinary terminal salesmen.
When you meet, you usually set up a well decorated room to prepare drinks and refreshments to create an atmosphere of intimacy. During the consultation process, customers' preferences, lifestyle, body size, personal color, shape, personality and the need for the current wardrobe are collected. Take this opportunity to discuss new trends and make some suggestions. The interaction between personal shopping consultants and customers is the most valuable part at this time. In this process, personal shopping consultants began to understand customers, and customers began to trust personal shopping consultants. Customers feel special importance at this time and get satisfactory emotional experience.
Over the years, AIS has trained many personal shopping consultants in many famous stores around the world, including Bloomindales, JC Penney and Nordstrom. In order to ensure the unification of training, a unified questionnaire was developed. By asking customers properly, individual shopping consultants can get enough information to provide excellent service for customers. These forms provide a systematic research tool to enable shopping consultants to use the information collected to help stores determine which products to purchase are in line with customer needs.
When customers need some new clothes, and individual shopping consultants find that certain styles are suitable for this customer's needs, they can choose ahead of time before customers patronize, or inform customers that they are free to patronize shops. In this way, customers no longer need to try out many styles randomly, which can save time and ensure satisfaction. And this way of providing special services will make customers feel different.
Most shopping centers in the United States have personal shopping consultants who guide customers in shopping malls. They have received advanced training. There are also some customers who can hire private image consultants to accompany them in various stores. AIS has trained thousands of independent image consultants around the world. Their business is to provide customers with personal advice on color, body lines and wardrobe planning. Once an image consultant is accepted by a customer, he often acts as a personal shopping consultant, shopping with many customers in a large number of stores. They will establish contacts with the salesmen of these stores or the terminal salesmen of the brand, and can also benefit the stores when private image consultants provide customers with shopping advice.
Both personal image consultant and retail shopping consultant should be able to understand customers, understand their physical characteristics, personality characteristics and lifestyle needs, so as to establish good relationship. Facts show that shopping consultants can really boost sales growth and enhance customer loyalty. In fact, it is not the retail consultant itself, but its relationship with customers, which ensures the growth of customer loyalty and sales. When customers provide personal information and feel that their personal needs will be satisfied, the relationship will also be established.
網上購物顧問
Nowadays, the traditional form of personal shopping consultant continues to exist in some stores. If an image consultant is chosen to provide consulting services, customers usually have to pay a high fee. When customers go to shops, they also receive a new way of shopping guidance from specialist terminal salesmen. Thus, for many consumers, they are very willing to help the professional salesmen who have been trained systematically to realize their desire to look good and feel better.
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