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    Dealer Transformation Should Avoid "Pseudo Corporatization".

    2008/8/27 17:10:00 3

    Dealer Pseudo Corporatization Transformation

    In the face of increasingly fierce competition in the market environment, dealers from all walks of life are looking for ways to break through. So now, corporatization is becoming a common choice for dealers in all walks of life. But what's the result after the transformation? It doesn't seem so good. Recently, I have received several phone calls from several dealers who have been building materials for many years.

    A dealer is a dealer in ceramic industry in Jiangsu province. He complained, "I feel good about my employees, but why employees say I am not trustworthy. According to the author's understanding, in fact, his company's treatment for employees is not low, and it is more humane for employees. The problem is in the company, he manages the business, the wife manages the Finance (the note, the wife has not learned the financial management). The company does not have a long time to start a business. It is a pioneering and developmental thinking. Because the company is not complete, the wife becomes the leader of the family. Therefore, he promised some of the staff's affairs, often to his wife would be stuck, even if the manager in accordance with the provisions of the system, perform the procedure reimbursement, also want to accommodate his wife's time, we must drag on for a long time and the left chop right cut can be reimbursed, resulting in the staff reimbursement request grandpa to tell the milk, general up and down complain, so that employees do not believe in his commitment.

    B distributor is a distributor of sanitary ware and tile products agent in Hubei for nearly ten years. He talked to me on the phone and stressed that he was too tired. The company seemed to have no responsibility, including management. In fact, the problem lies in himself. He has always thought that management has been done well and business has naturally gone up. Therefore, he almost manages everything in his staff. In his own words, he can't get a grain of sand in his eyes. For example, if an employee is lazy, he will go up and say something.

    Although there are only two cases, all of them reflect the problems arising from the implementation of corporatization. Many dealers can do well in the start-up period when the company is small, but once the company is on the scale, it will be somewhat inadequate. To sum up, it is actually a question of "pseudo corporatization", that is, although a company has been established and a system has been established, management and management are not like the operation of corporatization.

    Two

    The author thinks that "pseudo corporatization" presents four characteristics in the dealer enterprise.

    First, the shell is corporatization and the nucleus is the husband and wife shop. Although the company has established a large number of businesses, the number of employees has increased from nearly a dozen to nearly 100, and some even reached 200 employees. But the management concept and management level remain at the level of husband and wife stores. In the company, the husband grabs the business, the wife manages the finance. Managers have responsibilities and no power, staff leapfrog reporting, hierarchical management stay in verbal, work does not flow, management has no supervision and assessment. The company's business is good, everyone is amicable, there is no responsibility in the work, and at the same time, they complain about the first level. Finally, the employees of the company are not aggressive, have no sense of responsibility, and have no sense of belonging.

    Two is decision-making, dealers personally cling to the board, subjective and arbitrary, rather than procedural, scientific decision-making. Because the operation of the company is not thorough, the dealer's boss decides not to talk about the procedure, and the big and small matters are counted by himself. Many hasty decisions, because there is no brainstorming (including two couples without discussion), leads to the fact that husband and wife do not follow the management's face and heart disharmony frequently, which makes employees feel at a loss. At the same time, because employees do not understand the decisions made by the boss, they act immediately (for fear of poor executive execution), resulting in frequent ineffective execution and incompletion of work, resulting in deviation, and the whole company's performance is poor and management costs are artificially increased.

    Three is the management, the company's long management, blood relationship management and oral management is very common, lack of basic management, process management, hierarchical management, performance management. Because the boss (boss) is not very strong in modern management and management, he likes to do everything in his own hands. He often inserts a stick into the end, instead of following the three principles of responsibility, power and profit. The goal is to reach people, responsibility to people, and results to people. By using hierarchical, streamlined and performance-based management, employees are not responsible and have no sense of achievement. Managers should work as peace makers. No job is taught, no standard requirements, no supervision in the process. Finally, there is a problem in the work, the employee shuffle away from each other, no one takes responsibility.  

    The four is to employ people on the basis of cronyism instead of making the best use of talents. It can be said that one obstacle to the implementation of corporatization of many dealers is the improper use of human resources. In the early days of business, joining relatives and friends did speed up the original accumulation of dealers, because this form of organization is efficient and easy to manage. To the stage of corporatization, this mode is largely counterproductive. Because of the complexity of family, the system construction is lagging behind and lack of standardized management. Of course, there are dealers who have hired professional managers to help manage the company. However, because managers are not worried about it, they are afraid that managers will not be able to "hide their evil intentions" for fear that they will take away business and customers in the future.

    Three

    As a result of "pseudo corporatization", dealers have made many detours in the process of becoming bigger and stronger, and have paid a lot of tuition fees. As for the root cause of the consequences of "pseudo corporatization", I think the main reason is that the dealers do not keep pace with the times. The management mode of the distributors in the growing period is not compatible with the development stage of the growth period of the enterprises.

    Generally speaking, dealers have to go through these stages: entrepreneurship, growth, maturity, recession and re start. The entrepreneurial period usually exists in the form of husband and wife store (or family). With the increasing scale of enterprises, enterprises are entering the growing period, and the management of enterprises is becoming more and more difficult. At this time, corporatization management is needed. At present, many dealers are transformed from husband and wife shops to companies, but we find that their management methods and methods are not keeping pace with the times, but still remain in the husband and wife store (family management) mode. This has led to dislocation in development. This dislocation can be seen through the comparison between the dealer's role and the entrepreneur's role.

    1, in the role positioning, dealers stay in the "entrepreneurial star, experiential able person", and entrepreneurs require "team leaders, coaches, professional managers".

    2, in the view of power, dealers stay in "power centralization and authority", while entrepreneurs demand "decentralization and restriction".

    3, in terms of business philosophy, dealers stay in the "elite talent, light team operation", and entrepreneurs request is "heavy organization system operation, heavy team strength";

    4, in decision making, dealers stay at "subjective and random, depending on personal intuition", while entrepreneurs demand that they should attach importance to experts' opinions, make decisions scientifically and scientifically.

    5, in terms of management, dealers stay in "relying on personal charisma to motivate, personally command, and do things personally", and entrepreneurs require "relying on institutional management, relying on organizational functions to plan and control".

    Four

    So how can dealers remove "camouflage"? There is no doubt that in addition to management or management, management is the way to go. At present, there are three difficulties in the management of dealers: first, how to solve family management problems? If professional managers are introduced, should power be delegated? Two, is it possible for basic management to be overnight? Three, how to motivate employees?

    Now many dealers are expanding and improving the organization department. But the basic management is weak and needs to be unremittingly caught. This requires testing the patience of dealers, and must not be eager for quick success and instant benefits. In order to get rid of the daily affairs, dealers also introduce professional managers. But after the introduction of professional managers, it also brings some problems. For example, some guerrilla professional managers, after entering the dealer business, bring their own team to the dealer, and in order to prevent such a situation, the dealers use and guard against professional managers, and there is no way to achieve the initial purpose. Staff performance management problems are widespread, mainly due to the lack of enthusiasm, enthusiasm and mobility. Employees are the core competitiveness of distributors. If dealers do not change their mentality and treat their bosses' bosom, they will eventually slow down the development speed of enterprises and finally be eliminated by the market.

    For the first problem, I think the best solution is to realize the family system and the professionalization of family members, that is, family businesses do not necessarily carry out family management.

    The so-called "family system corporatization" refers to family members' obedience to the development needs of enterprises, transforming the rule of man to the rule of law during the period of entrepreneurship, and the operation of enterprises in accordance with corporatization, including the introduction of professional managers to manage the daily management of companies, but the management authority is mainly held in the family members. On the other hand, family members develop towards professionalism. If family members are not able to keep up with the needs of enterprise development if their knowledge, ideas, skills and so on can not keep up with the development of the company, they can choose another industry development; if they are competent, they will arrange suitable job development according to the company's requirements according to the requirements of enterprise professionalization.

    And for the introduction of professional managers, according to the unified requirements of the three responsibilities, rights and interests, the right to be placed must be put to him, and the hierarchical management and process management should be carried out. Through the supervision mechanism and performance appraisal methods, the quality of the work process can be ensured, so as to achieve the effect of "employing people is doubtful and suspect people use it".  

    The second difficult problem, the basic management work, can be said to be a very weak link in the current management of dealer enterprises, especially in terms of system construction, information management, process management, work standards and standards. It can be said that the most scarce business of Chinese distributors is not strategic decision, marketing and all kinds of "Mastermind" planning, but the "basic management" within the enterprise. Therefore, it is particularly important and urgent to establish a basic management system based on processes, systems and standards (complex workflow, important work institutionalization and duplication of work standardization).

      To strengthen the basic management of distributors, we should focus on three points:

    The first is the establishment of the constitution. In the implementation of the basic management and operation of the company, the "three volumes and one method" is very important, that is, the employee handbook, the workflow manual, the post duty manual and the salary system and performance appraisal method. In the process of building the system, enterprises must avoid the shortcut to simply copy and copy other enterprise systems and management methods. The experience and practice of other enterprises can be used for reference, but we must combine the actual conditions of our enterprises and design and formulate them after the diagnosis of 360 degree omni-directional enterprises.

    Two, we should do well in process management. In the practice of enterprise management, the importance of process management is self-evident. Process management can release resources (especially human) energy within the enterprise, so that all departments and employees can see each other's contacts and work in this way. For the company's dozens of work processes, we can first mobilize the staff of various departments to discuss. Once confirmed, dealers can implement the process management through rigid, optimized and final curing methods.

    Three, we must pay close attention to supervision and inspection. Nowadays, business personnel are very spontaneous. Therefore, supervision and inspection are very important in daily management. In the GS-PDCA work closed loop, that is, goal strategy plan execution inspection amendment, inspection can form a baton effect, that is, to check what and what employees do, so that the management efficiency is greatly improved, and the performance of enterprises is greatly improved.

    The third problem, employee motivation, is one of the most troublesome problems for businesses. I believe that whether employees work in enterprises is reassuring or hard, depending on whether the enterprises can meet the following four needs: material treatment, career ideals, sense of belonging and marginal benefits. Generally speaking, whether middle or senior managers or ordinary employees can satisfy their key needs only if the other three needs are basically satisfied, employees will feel at ease.

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