National Model Fur Market Specification

The national demonstrative fur market standard 1 terms and definitions, the following terms and definitions apply to this standard 1.1 (fur) trading market (leather) market has the fur industry unified management mode and system, which can meet the needs of the fur commodities commodity exchange business area, subsidiary place and commodity marketing facilities.

1.2 business area businessarea customer access, lobby, sales unit area, commodity display area, product experience or training area, settlement area, customer rest area, public health area, business negotiation area, consumer consultation and complaint reception area and other consumers frequently frequented indoor place.

1.3 ancillary sites additionalspace office area, public catering area, storage area, parking area, related facilities resettlement area and other related service areas related to the business activities of the trading market collectively.

The 1.4 marketing facility marketinginstallation is used for display and display of commodities, identification and guidance, paction reception, network equipment, lighting equipment, indoor air conditioning equipment, power equipment, receivables, settlement, measurement, service and other facilities related to the sale and operation of commodities.

1.5 enters the shelf and shelf group of shoppingunit, which has relatively independent characteristics in commodity category and layout, counters, cabinets, compartments, compartments and so on.

In the above specific areas, the types or modes of commodity sales have relatively independent and unified rules of operation and management.

1.6 proprietor operator refers to the legal owner in the trading market or the authorized person authorized by the legal owner.

.1.7 business responsibility managementduty business responsibility refers to the responsibilities and obligations of the trading units, as well as the direct or joint responsibilities and obligations to consumers, in accordance with the contract requirements during and after the operation of the trading market.

1.8 complaint indict refers to an act of a consumer claiming to the operator that the goods or services are in violation of the laws, regulations or shopping malls stipulated by the state.

2 market qualification 2.1 has the business license issued by the State Administration of industry and commerce. 2.2 has the tax registration number registered by the state tax department.

2.3 legally obtains business premises (owned or leased) and has relevant legal documents.

2.4 the operation site and business environment are checked and accepted by relevant administrative departments in accordance with relevant state laws and regulations and relevant regulations, and the corresponding acceptance documents are issued.

2.5 establishes a complete accounting, statistics and financial system in accordance with relevant financial laws and regulations of the state.

3 business responsibility requires 3.1 to have an organization or a person with the qualification of the main body of the management of the trading market (hereinafter referred to as the operator). It must be a lawful economic legal person, or a lawful authorized person, and has corresponding valid proof documents that can be engaged in the market operation.

3.2 the operator's qualification for the management of all the property involved in the trading activities of the trading market can be obtained by private ownership, leasing or other lawful means.

3.3 all goods and services have legal documents such as official trademark registration procedures, patent approval certificates, patent right procedures and so on.

3.4 operators shall bear corresponding responsibilities in accordance with the existing laws of the state.

4 business premises require 4.1 building structure to be suitable for trading market activities, and the trading market has a specific name for legal use.

4.2 geographical location and traffic conditions facilitate the aggregation and evacuation of people. It is advisable to choose areas with good commercial atmosphere.

The construction and ancillary facilities of the 4.3 trading market conform to the relevant national laws, regulations and standards required by fire, safety, sanitation, environmental protection, traffic management and urban planning.

4.4 commodities are classified according to categories, grades, site application functions and other factors.

5 operation site safety requirements 5.1 business premises shall be designed and constructed according to the relevant laws, regulations and standards of the State concerning building quality, facilities matching, environmental requirements, fire protection, hygiene, etc., and shall have relevant legal documents for acceptance and certification of relevant departments of the state.

5.2 strictly implements the relevant contents of the PRC quality control method, which is equipped with professional commodity quality inspection organizations and personnel. It has strict and efficient management system to ensure the safety of commodity consumption.

5.3 can provide a safe trading environment for operators and purchasers to ensure the safety of funds and commodities.

5.4 the proportion of operating area and construction area is in line with relevant national laws and regulations related to health, fire and safety.

5.5 has a professional health maintenance team, which can ensure the hygiene requirements of the air and venue in the commodity market.

5.6 operation and management activities have no pollution and no damage to the surrounding environment.

The permanent operation supervision agency in the 5.7 market carries out regular supervision and management of market operation and business activities in accordance with regulations.

The basic requirement of 6. marketing facility configuration is 6.1, which has uniform, applicable, beautiful, safe and applicable marketing facilities such as counters, shelves, compartments.

6.2 has a power supply system that meets the needs of the field, and meets the safety requirements of the electric power, public security and fire departments.

6.3 has network, telephone and manual site business inquiries, shopping guide and other service facilities and conditions.

6.4 has distinct types of guiding identification facilities.

6.5 marketing facilities conform to the social consumption habits, convenient for customers to purchase, facilitate the operators to operate, facilitate the use of facilities and improve the utilization rate of business area, and beautify the shopping environment.

7 professional requirement 7.1 market has a commodity consulting service center, with product quality testing technology and equipment and personnel, to provide consumers with professional consulting and demonstration services.

7.2 all employees gradually passed the qualification examination of post qualification.

7.3 set up a product exhibition area or experience area. It can organize business activities and publicize and introduce the latest development trend of this professional product.

8 management requires 8.1 to establish a business management system in accordance with relevant national laws, regulations and market management systems.

8.2 sets up a management team according to the relevant requirements of the state labor and employment system, and has the necessary staffing, relevant conditions and corresponding measures for the implementation of the management system.

8.3 according to the content of this code 5.2, we have the ability to provide consulting services to the products and the products of the merchants who enter the business from the aspects of technical indicators, functions, quality, authenticity, old and new, and after-sales service terms provided by the suppliers, and make relevant judgements to ensure that the commodities sold are legitimate sources, and bear the first responsibility or corresponding joint liabilities.

8.4 has established a management institution for commodity consumption rights and interests, which can effectively receive and handle consumer disputes and determine effective complaints.

8.5 according to the management system and service standard, set up the corresponding work organization and personnel disposition, and check the implementation of the system and standards for a long time, and be able to supervise and prompt the irregular behaviors of the merchants or consumers at the first time.

8.6 has a personnel management system formulated according to the relevant requirements of the state labor and employment system, which can protect the legitimate rights and interests of employees in the enterprise.

8.7 all forms of publicity and advertising are in line with the advertising law of the People's Republic of China and the relevant requirements of the state and local governments.

8.8 has the management system formulated according to the relevant laws of the state, and there is no unfair competition in the operation sites, so as to safeguard the honest pactions in the trading venues.

8.9 has all the archival materials of all tenants, suppliers and merchandise.

The tenant can effectively supervise the behavior of the tenant and prevent it from damaging the interests of consumers or violating the relevant laws and regulations of the state.

8.10 has a consumer advisory and complaint reception desk. The receptionist can clearly answer the client's consultation on the requirements of the market management and management, and can directly answer the complaints to customers about the handling of complaints, or how to get the way or method of handling opinions.

9 entry merchants' integrity requires that 9.1 merchants must have legitimate business qualifications or legally authorized economic legal persons and individuals, and sign formal business contracts with the trading market managers.

9.2 entry merchants can independently assume responsibilities to managers and consumers.

9.3 is able to comply with the requirements of market management.

9.4 entry merchants have clear identities on the business stalls, and the production and presentation methods should conform to the unified requirements of the trading market.

9.5 can provide consumers with clear, clear and ambiguous after-sales service liability clauses, and be able to implement the promise to consumers.

9.6 keeps a unified trading voucher or record for all business activities, and its contents include necessary information that can describe specific pactions.

9.7 consciously implements sales policy or service commitments, and actively and properly solves consumer disputes with consumers.

The dispute should be resolved within 7 working days or a solution can be reached.

9.8 does not engage in effective records of prohibited products sold by illegal state laws and regulations, including records of business activities in other trading markets.

10 salesmen require 10.1 employees in the business premises and salesmen to enter the business premises to resist the sale of "three no" products, fake and shoddy products and illegal source products in accordance with market regulations or relevant national laws and regulations, and assume corresponding direct responsibilities or joint liabilities.

10.2 consciously abide by the management system, consciously abide by the code of conduct in public places, dress neatly, behave in a civilized way, treat customers with enthusiasm, politeness, and treat each other equally.

10.3 basically has the knowledge, skills and physical conditions that can be engaged in the marketing of fur products, and is in line with the qualification requirements formulated by the relevant state departments.

10.4 strictly abide by the ethics of honesty and faithfully introduce and recommend commodities to customers according to the rights, responsibilities and obligations defined in the sales policy or service standard.

It is not intended to mislead consumers' buying behavior and to stop forced buying and selling.

10.5 has a sense of service that meets the needs of the market. It can be patient, flexible and properly handle disputes with consumers. For those problems that can be solved beyond the scope of its responsibilities, it should promptly report to the responsible persons, and clearly inform the consumers to reach a solution or approach to solve the problem.

10.6 all pactions have unified and standardized records and credentials.

Take the initiative to pay taxes.

10.7 adhered to professional ethics and credit, and there were no more than 3 complaints from consumers every year.

Before entering into the business owner's economic responsibility, 10.8 shall notify the market management unit and the relevant merchant in time according to the relevant requirements of the market management. After changing, it can guarantee the responsibility for the after-sales service that should be undertaken before the change.

10.9 can provide a reasonable complaint solution for complainants' reasonable complaints, such as consultation and litigation.