Company Image On Telephone: Reception Etiquette

Making personal calls can speak freely and carelessly, but if it's a public phone, it is best to master some basic etiquette, otherwise it will not only affect personal work, but also damage the company's image. When people listen to calls, many people first respond to them by feeding them. However, when a company makes a phone call, it should not "feed" "who?" It's very impolite. You should pick up the microphone, articulate "hello", and then give the name and department name of your company. In addition to receiving phone calls, there is still a lot of knowledge, such as making preparations before making phone calls, making clear the points of the conversation and adjusting the mood; developing the habit of answering the phone and taking notes on the key points; calling the phone, looking for information, saying, "please wait a moment"; "please wait for a moment" should be limited to one minute. If you decide that the emergency work will take longer, you need to tell the other person, "I'm sorry, I'll call you later," and hang up again. In business contacts, the telephone can also add some social intercourse, such as "care" and so on. Even if you are dealing with the other person for the first time, you can have more polite words as lubricants, which will give the other party a better impression and the result will be completely different. Don't underestimate the details of these business phones. If you can make good use of these telephone etiquette, you can make your customers feel that you are well-trained and trustworthy. If every employee in the company has proper and proper telephone etiquette, its effect is like creating a new company image on the phone.