Tone Of Telephone Conversation
The tone of telephone conversation is an important aspect affecting the image.
Most people do not realize the importance of nonverbal information in daily communication and communication.
In fact, language communication usually accounts for only 7% of the whole communication process. A large part of the communication is accomplished by nonverbal information.
Nonverbal information includes body language, tone, manner, etc.
However, your tone and intonation are very important because you can't use body language when you are talking on the phone.
Your intonation shows your feelings and emotions and shows your attitude towards the caller.
Remember, "intonation is not what you say, but how you speak."
You must realize that not all body language is useless in telephone conversations.
Although the person you are talking to can't see you, he will outline your appearance in his consciousness when he is talking to you on the phone.
Some of your expressions, facial expressions and body language, can make subtle changes in your way of speaking, such as your tone and tone. Subtle changes will be caught by those who are at the end.
Therefore, if you want to make a good impression on the other person, you must use the way of speaking that can make a good impression on the other person.
This kind of tone should be conveyed to the other side: the attitude is clear, the spirit is full of enthusiasm, the enthusiasm is full of enthusiasm, and is willing to help the people to behave properly. In particular, the tone of the telephone conversation is divided into two categories: the inappropriate way and the appropriate way.
The unsuitable ways to get angry are rude, rude, unwilling to help, lofty, unreasonable, arrogant, sarcastic, unwilling, disgusting, big, cold, arrogant, cold, indecisive, irascent, and presumptuous.
The proper way to do this is to be enthusiastic, courteous, happy, confident, approachable, calm, relieved, caring, sympathetic, considerate, friendly, interested, warm, relaxed, wise and supportive.
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