Telephone Answering Standard

1, after the two rings, they must be answered.

If more than 3 rings ring, then answer the phone, we must first say: sorry or sorry, keep you waiting.

2, answer the phone should first say: Hello!

Hello!

3, you must be patient and enthusiastic when answering the phone.

Pay attention to controlling tone, voice, speed, intonation, language, kindness, brevity, courtesy and kindness.

Have a strong sense of self representing the company.

4, listen carefully to the other person's speech. Usually, don't interrupt the other person when he doesn't finish speaking.

If you really want to interrupt, you should say, excuse me, interrupt.

5, when the other person's voice is not clear, he should kindly remind him that his voice is not very clear. Would you speak up, please?

6, if the phone calls in, the other party's colleagues are not there. It's polite to explain the situation to the other person first, then ask the other person's name and consider how to deal with it. If you ask the other party not to hang up, you must always greet the other person, indicating that you are still taking care of this telegram. When your colleague comes back, he will immediately tell him and urge him to call back.

The operator should make detailed telephone records.

7, pfer calls, first of all must confirm colleagues in the office, and said: please wait a moment.

8, when pferring the phone, the key should be short and crisp. Do not press the phone for a long time (usually not more than a second). After you dial the extension number, hang up the phone gently.

9, at the end of the conversation, say thank you and let the other person hang up the phone first.

Don't forget to say goodbye.

10, if the conversation involves complicated matters, we should repeat the key parts and strive for accuracy.