Telephone Greeting Etiquette

You can use different greetings at different times.

Greetings in addition to the general "hello" can also be changed in time, in person and in place.

Before 10 in the morning, you can ask good morning, 10 o'clock to 12 o'clock, good morning, 12 o'clock to 14 o'clock, good afternoon, 14 o'clock to 18 o'clock, good afternoon, evening 18 to 21 o'clock, good evening.

After 21 o'clock, if there is no urgent matter, do not call the other party again, so as not to affect others to rest.

Greeting professional characteristics

With the enhancement of social service consciousness, many units have strict regulations on how to greet the phone calls. If the unit has the rules to answer calls, it must be strictly implemented.

Such as "Hello, this is Lenovo service hotline, I am so and so", a well-trained professional greeting will make the caller feel trustworthy.

There are also hotels, restaurants and so on.

But now the senior hotel wiring ladies generally speak English and speak Chinese in a way that makes people feel uncomfortable.

In China, we should speak Chinese first and speak English later.

For those who do not know English or call the hotel phone for the first time, they will feel nervous when they think they have dialed the wrong number.

Greetings can be different because of different objects.

If you call a family member, a colleague or a familiar friend, you can not stick to the same "hello", but you can greet them in many ways.

For example, call a familiar friend's home. If you are a friend, your mother will pick you up, and you are familiar with your friends and mother, then you can say, "aunt, is it light rain?"

A "aunt" is more natural and warmer than "hello".

First, tell your name.

Call someone and tell your name immediately after you say hello.

If you go on speaking the matter immediately, the other party will not react at the moment.

It may also cause trouble to the other side.

The other person may be embarrassed to ask, "who are you?"

Because if you can't hear the voice of a particularly familiar person, it will make the receiver uncomfortable.

In particular, the superior to the lower level to call, the first to notify the name.

Attention should be paid to tone and tone.

When the telephone exchanges, the two sides can not see each other's expression. The only way to communicate is hearing.

Therefore, the first thing to greet is to tone appropriately, tone appropriately, articulation clearly, not to speak dialect.

Too fast, too slow, loud or weak greeting will make the other side feel bad, thus affecting the whole telephone communication effect.