• <abbr id="ck0wi"><source id="ck0wi"></source></abbr>
    <li id="ck0wi"></li>
  • <li id="ck0wi"><dl id="ck0wi"></dl></li><button id="ck0wi"><input id="ck0wi"></input></button>
  • <abbr id="ck0wi"></abbr>
  • <li id="ck0wi"><dl id="ck0wi"></dl></li>
  • Home >

    Special Tips For Emergency Response On The Telephone

    2007/12/7 12:00:00 41724

    Is it possible for a secretarial friend to receive unexpected calls at work, such as an angry colleague or a phone call from a confused person? For the sake of the company's image and for his own good qualities, these situations require us to take the best solution and solve the problem rationally and reasonably.

    The following is the skill to deal with this kind of telephone.


      


    1, when you can't answer each other in time.


      


    No matter how concentrated your phone is before you get on the phone, there are always times when you pick up the phone and find that there is always one reason or another that makes you need more time to respond effectively.

    In this case, you can use the following expedient words to help yourself win time. You can say:


      


    "Sorry, another phone is ringing. Please wait a moment, I'll be right back."


      


    "Sorry, someone is waiting to speak to me. Can I call you back later?"


      


    "I'm sorry, but it happened that someone was coming to see me. Would you like me to call you back later?"


      


    "Can you give me some time to check the information?"


      


    "I think this is very important. Let me think it over and give you a reply."


      


    "I have many ideas about this matter. Can I call you later to discuss with you?"


      


    I'm sorry, but I'm busy now. I know this is very important for you.

    Are you free tomorrow afternoon at four?

    Shall I talk to you again then? "


      


    "I don't know the news. Can I work it out and call you again tomorrow?"


      


    "I am very honored to be able to serve you. Can I call you to talk about it again on Friday?"


      


    But it is important to note that you can not always reuse these statements, because most people understand the purpose of these alias.

    Of course, when you let others wait until the end, you should first express your thanks.

    But sometimes, you don't have to do this, but you can do it in a different way.

    If you can say, "unfortunately, I have to finish these things."

    You can even be more direct. "I know this is a very important thing, but I really can't give an immediate answer."

    In some cases, if your answer is too fast, you will not be mistaken for your consideration.

    You would rather spend more than fifteen minutes, one day or longer to think seriously and carefully, and then call the other person to answer.


      


    2, when you receive some confusing calls.


      


    Sometimes, we may encounter such a situation: you receive a phone call but do not understand what the other person is saying.

    Or use some words and expressions that you do not understand, or ask you to answer questions and take responsibility that you do not know.

    Though you know nothing about what the other person says, you are not willing to admit your ignorance and are unwilling to take the lead.


      


    You have many ways to deal with these situations.

    One is ambiguity.

    For example, you can say:


      


    "Can you explain it more clearly?

    I don't quite understand what you mean by using this word.


      


    "I am not quite clear about the details you mentioned. I can check it again and get back to you."

    • Related reading

    Customer Service Telephone Answering Skills

    Telephone answering
    |
    2007/12/7 11:57:00
    41888

    Special Attention Should Be Given To Telephone Interviews.

    Telephone answering
    |
    2007/12/7 11:55:00
    41896

    Company Image On Telephone: Reception Etiquette

    Telephone answering
    |
    2007/11/2 15:07:00
    41813

    Telemarketing Killer: The Two-Way Nature Of Communication

    Telephone answering
    |
    2007/11/1 15:23:00
    41787

    Telephone Answering Skills

    Telephone answering
    |
    2007/9/18 16:46:00
    41940
    Read the next article

    Telephone Greeting Etiquette

    You can use different greetings at different times. Besides the general "hello", you can also change from time to time, from person to person, from place to place. Before 10 in the morning, you can ask good morning, 10 o'clock to 12 o'clock, good morning, 12 o'clock to 14 o'clock, good afternoon, 14 o'clock to 18 o'clock, good afternoon, evening 18 to 21 o'clock, good evening. After 21 o'clock, if there is no urgent matter, do not call the other party agai

    主站蜘蛛池模板: 巨胸喷奶水www视频网站| 亚洲精品动漫人成3d在线| 午夜伦情电午夜伦情影院 | 欧美成人精品高清在线观看| 欧美精品黑人巨大在线播放| 成人在线不卡视频| 国产天堂亚洲精品| 亚洲人成网7777777国产| chinese国产xxxx实拍| 美国式禁忌三人伦| 日韩免费在线视频| 国产精品ⅴ无码大片在线看 | 里番肉本子同人全彩h| 欧美a在线观看| 国产精品网站在线观看免费传媒| 免费a级毛片无码a| 中文字幕在线观看亚洲| 韩国理论福利片午夜| 最近日本中文字幕免费完整| 国产精品福利一区二区久久| 亚洲色婷婷六月亚洲婷婷6月| 一级性生活毛片| 美女尿口免费影视app| 日本xxxxbbbb| 国产产一区二区三区久久毛片国语 | 四虎www成人影院| 久久国产加勒比精品无码| 国产精品揄拍一区二区久久| 欧美一级高清片免费一级| 国产精品无码一区二区三级| 亚洲欧美另类一区| 999福利视频| 激情综合色五月六月婷婷| 天天看免费高清影视| 免费人成无码大片在线观看| √新版天堂资源在线资源| 精品久久久久国产免费| 妺妺窝人体色WWW聚色窝仙踪| 制服丝袜自拍偷拍| 一二三四在线观看免费高清视频| 精品国产污污免费网站入口|