Office Etiquette Standard Collection

Office etiquette standard

This refers to the basic etiquette that should be followed by grass-roots civil servants in handling daily affairs at work.

Also known as official etiquette or administrative etiquette.

Generally it is referred to as office etiquette.

　　遵守辦公禮儀，是基層公務員身份的必然要求，否則在人民群眾眼里基層公務員的形象就有可能受到損害。辦公禮儀是基層公務員禮儀的核心內容，是每一名基層公務員都應優先掌握的最重要的禮儀規范。

There are two main necessities for grass-roots civil servants to observe Office Etiquette: on the one hand, in order to safeguard the image of individuals, in order to maintain the image of state administrative organs.

On the other hand, it also enables grass-roots civil servants to improve their office level to a certain extent, to handle daily business affairs more appropriately and artistically, to improve their work efficiency, to serve the people better and serve the society.

Work etiquette

In daily work, the grass-roots civil servants have some basic etiquette rules that must be observed. This is the work etiquette.

As far as time is concerned, work etiquette is applicable to all working hours of grass-roots civil servants.

As far as location is concerned, work etiquette is applicable to all offices of grass-roots civil servants.

That is to say, on all working occasions, as a general rule of work etiquette, any grass roots civil servant should abide by it.

Concretely speaking, it is the basic content of the work etiquette that the grass roots civil servants should abide by to pay attention to four points, namely, dress beauty, emphasis on language beauty, advocacy of communicative beauty, and praising behavior beauty.

First, pay attention to dress beauty.

Generally speaking, the clothing of the civil servants should be in an identity, dignified, simple and generous.

At work, the dress of the junior civil servants is not suitable for their own affairs.

Because the clothing of the grass roots civil servants is directly related to the quality of the people's first impression, and to some extent reflects their own upbringing and quality, so it can not be regulated.

Paying attention to the beauty of clothing is the specific norms of work etiquette for the dress of the grass-roots civil servants.

In a word, the so-called dress beauty of the grass roots civil servants is divided into the following three points.

(1) elegance and elegance

The dress chosen by the grass-roots civil servants must be appropriate and elegant.

It must not be contrary to the conventional aesthetic standards, thereby undermining the reputation of the grass-roots civil service.

1. less color.

The clothing of the grass-roots civil servants in the work situation, its color should not be more suitable, its pattern should not be easy to be complex.

Do not make its color bright eye-catching, so that its patterns are complicated.

2. good quality.

Under the condition of funds permitting, the dress of the grass roots civil servants should choose the best quality.

For example, pure wool, pure cotton or high proportion of wool and cotton fabrics should be chosen for their formal garments, and they should not be of inferior quality.

3. elegant style.

The dress of grass roots civil servants should be characterized by elegance and elegance of their style.

If its style is too avant-garde and ostentatious, it is not in conformity with the identity of the grass-roots civil servants.

4. good workmanship.

Although the clothes of the grass roots civil servants do not have to choose famous brand goods or high-grade goods, they should pay more attention to their specific workmanship.

If their work is poor, it will be harmful to the overall image of the grass-roots civil servants.

5. matching criteria.

In this regard, the clothing of the grass roots civil servants should pay attention to the way of collocation.

In a sense, the key to the beauty of a person's dress is harmony, and the harmony of clothing depends mainly on the meticulous collocation.

(two) dress solemnly

At the same time, the grass roots civil servants should not be partial to elegance when choosing clothes.

If the grass-roots civil servants want to make the costumes elegant and refined, they should win with their simplicity and generosity. On the other hand, they should be civilized and decent.

Specifically, we should pay attention to avoid the following five taboos.

1. avoid excessive display.

The ornaments worn by grass-roots civil servants should be few and far between.

It is not advocated that the grass-roots civil servants should wear high-grade jewellery or excessive amount of gold and silver jewelry on their work occasions, otherwise they will have a tendency to flaunt themselves.

2. avoid excessive exposure.

At work, the dress of the grass roots civil servants should not expose themselves too much.

It is the basic requirement for the junior civil servants to dress without chest, no shoulders, no back, no waist, no legs, and so on. Five.

Besides, underwear should not be exposed and should not be neglected.

3. avoid excessive perspective.

The dress of grass roots civil servants in formal occasions is not allowed to be too thin and pparent.

At any time, the underwear of junior civil servants is not allowed to be seen outside, or even at a glance.

4. avoid being too short.

The dress of grass roots civil servants should not be short.

In any formal occasion, vests, shorts, miniskirts, and navel suits are too short to be elegant.

5. avoid excessive tights.

The choice of too tight clothing is intended to show the figure of the wearer, and the grass-roots civil servants are obviously not suitable for such work.

(three) clean clothes

It is a basic requirement for ordinary people to dress neatly. Every grass-roots civil servant must not take this lightly.

The dress of the civil servants at the grass-roots level should be paid attention to in the following aspects.

1. avoid dirty.

Under any circumstances, there is no reason for the grass roots civil servants to allow my clothes to be dirty.

Specifically, neither foreign matter nor odor should be allowed.

2. avoid being broken.

The grass roots civil servants should repair or replace the garments once they break down.

It is a lack of reason to allow oneself to be dressed in rags and dress defects.

3. avoid wrinkles.

Generally speaking, the dress of grass roots civil servants is neat.

If there are a lot of wrinkles, they should be replaced in time, or after ironing, otherwise they will be difficult to dress neatly.

4. avoid bogey.

Grass roots civil servants must abide by their existing normative practices when they wear clothes and wear jewelry.

You can't arbitrarily wear it or wear it in disorder.

Two, emphasize the beauty of language.

Language is one of the indispensable basic tools for grass-roots civil servants.

If the grass-roots civil servants want to do their job well, they can not help asking themselves to be beautiful in language.

When using language in specific work, the grass-roots civil servants should not only attach importance to what they say, but also pay attention to their "how to say".

That is to say, the two aspects of the specific content and expression of language should be concerned by the grass-roots civil servants.

Otherwise, it is impossible to achieve the beauty of language.

(1) language civilization

Language civilization requires that the grass-roots civil servants should be civilized before choosing and using language, so as to embody their good cultural accomplishment.

There are three specific requirements:

1. speaking Putonghua.

As a vast, multi-ethnic country with a vast territory, all nationalities in our country have the freedom to use and develop their own spoken and written languages. However, the constitution of the People's Republic of China stipulates expressly that "the state promotes the Putonghua of the whole country."

The grass-roots civil servants must do their best in this regard.

It should be emphasized that the use of Putonghua by grass-roots civil servants not only reflects their high degree of civilization, but also helps them to communicate with each other.

Therefore, in addition to facing foreign friends, ethnic minorities or individuals who do not know Mandarin, the grass roots civil servants should speak Mandarin and try not to speak dialects or dialects.

2. use elegant words.

In daily sexual intercourse, grass-roots civil servants should strive to be elegant in diction.

The elegance of words is not a requirement for grass-roots civil servants to bite the words and break away from the masses while talking. Instead, they need to avoid using indecent words consciously.

That is to say, grass roots civil servants are not allowed to speak dirty words or speak rude language in daily sexual intercourse, especially in public service intercourse.

3., check the tone.

Tone is the tone when people speak.

It directly represents the speaker's state of mind and is an integral part of language.

When talking with outsiders, especially in the face of the masses, grass-roots civil servants must be careful in their tone of voice, making them appear warm, cordial, kindly, friendly and patient.

In any case, the tone is impatient, rigid, arrogant, sneer, and inflexible.

(two) language politeness

Language politeness is the basic etiquette training for grass-roots civil servants.

Specifically, it requires the grass-roots civil servants to take the initiative to use polite expressions in everyday sexual intercourse, in order to show respect for friendship.

Generally speaking, the basic courtesy terms used by grass-roots civil servants are mainly five types.

1. greetings.

Its representative phrase is "hello".

Whether it is to receive guests, to meet other people, or to answer the phone, grass-roots civil servants should take the initiative to greet others, otherwise they will appear arrogant and defiant.

2. request words.

Its representative language is "please".

When asked for help from others, entrusted to others for help, or pleading for others' assistance, grass-roots civil servants should use this term as a rule.

Without it, it will give people a sense of command and make it difficult for them to accept.

3. thank you.

Its representative term is "thank you".

The use of a thank you is intended to express my gratitude to the object of communication.

When you get help, support, gain understanding, good intentions, or refrain from others, grass-roots civil servants should use this language to give thanks to their partners.

4. apology.

Its typical expression is "sorry" or "sorry".

At work, for some reason, it brings inconvenience to others, or obstructs or disturbs the other person, and fails to fully meet the needs of the other side. The grass-roots civil servants should generally use this language in time to express their sincere apologies to the contacts, in order to get the understanding of the other side.

5. farewell words.

Its representative phrase is "good-bye".

When you say goodbye to others, it is not only a communicative practice, but also a conventional expression of respect and farewell to the object of communication.