Home >

It'S All About Communication.

2008/11/17 17:37:00 41900

??? 日本語 Fran?ais English 中文

The biggest problem is the communication. That is to say, the executives do not know the ins and outs of the whole thing, and begin to perform the operation.

This error probability must be very high.

Sometimes, it is not that we do not want to understand, but that we have not yet made clear in a specific execution environment.

問題在哪呢？

Let's study an old Chinese saying: play pearls before swine.

It is also a phrase that our managers often talk about. It means that those who laugh at the message do not understand what the person sending the message means.

He thought he was too stupid to talk to him.

Of course, we know that this is an allusion: in the Warring States period, there was a musician called Gongming instrument. He could compose and play. The lyre played very well. The music played beautifully. Many people liked to hear him play the piano. People respected him very much.

Gongming instruments play the piano, meet the fine weather, and play the piano to the countryside.

One day, he came to the suburbs. The spring breeze was blowing slowly, and the weeping willows were moving gently. A yellow ox was grazing on the grass.

When the Gongming instrument came into play, he put on the violin and struck the string, and he gave the bull the most elegant music - "Qing Jiao Cao".

The old yellow cattle remained unmoved but still bowed their heads and grazed.

Gongming instrument thinks that this piece of music may be too elegant. It should change the tune and play the ditty.

The old yellow cattle still had no response and continued to eat grass leisurely.

Gongming instrument takes all his skills and plays the best tune.

This time, old yellow cattle occasionally toss their tails, catch up with gadflies, and still eat their grass.

Finally, the old ox walked slowly.

Another place to eat grass.

It is a great disappointment for Gongming to see old yellow cattle remain unmoved.

People said to him, "don't be angry!

It's not the music you played, it's not pleasant to hear. It's the tune you played, not the cow's ear.

"Finally, the Gongming instrument had to sigh and go back to the piano.

Obviously, we can understand that the problem is not that of cattle, but of those who play the piano.

If you play the piano to the cow, can the cow understand?

Of course not.

Whose fault is that?

It is obviously the person who plays the piano.

If you want to strike pearls before swine, you must first speak "Niu Yu".

This shows that in the process of execution, we also need to learn "cattle" in the face of subordinates who do not understand.

Otherwise, how can your subordinates perform well?

Even we call it "unmovable."

Let's read another story: once there was a scholar who was bitten by a mosquito at night, so he said to his wife who slept next to him, "Er Fu is also attracted by poisonous insects."

When she saw her wife did not respond, she said loudly again: "Er Fu was sucked by poisonous insects," and the lady still did not respond.

At this time, the scholar was furious: "old woman!"

Get up quickly, your husband is killed by mosquitoes. "

The wife heard the sound, quickly got up and drove away the mosquitoes.

At this point, if your subordinates listen to your work instructions, be indifferent.

Whose fault?

Executive director.

If you want your subordinates to act immediately, you have to understand their subordinates and communicate with them in a way that is easy to accept.

There is a fable story: a solid lock is hung on the gate, and a iron rod costs the strength of a nine ox and two tigers, or can not pry it open.

The key came, and he drilled into the lock with a small body, and only a slight turn. The lock opened with a "snap".

The iron pole asked curiously, "why can't I open the door with so much effort that you can easily open it?"

The key said, "because I know his heart best."

So don't talk to the cows and talk to the cows.

Communication should start from the other side's point of view.

From the above analysis, we draw a conclusion: in management, the leading responsibility of communication is the manager himself, so the executive director is the chief culprit.

那么在管理當(dāng)中怎樣才算是好的溝通呢？

Let's study: what is the result of communication?

According to your purpose of communication, achieve the desired results.

What is the result of leader communication?

Inspire positive and positive work.

Whether it is educational criticism or guidance, employees can act immediately according to your requirements and take the initiative to complete the work you have done.

Otherwise, no matter whether you are emotionally or in a sensible way, it is useless to create employees and work hard.

In particular, it is very terrible to scold employees or to cause employees to be unable to work normally for three days.

Therefore, communication should be 100% responsible, instead of 50% responsibility communication. 100% places are responsible for the impact of others on their own words.

According to this concept, we can conclude that the quality of communication depends on the response of the other person.

In management, do you communicate immediately through your communication staff? In the field of sales, whether you decide to purchase products or services immediately through your communication.

Therefore, when communicating, we should understand the needs and feelings of the other side, and think about the problem from the perspective of the other side.

Usually ask yourself 2 questions. What do the first audience need?

Second what can I offer to the audience?

That is to say, the listener wants to hear, and the speaker wants to say.

Based on these thinking, we will discuss more frequently in enterprises.

Phenomenon:

The first one: a subordinate reporting cheerfully to his superiors with his masterpiece, which should be waiting for "appreciation".

However, if you meet a boss who can't communicate, you will be in trouble.

You will hear this: bring so much rubbish!

Better answer: No, I am still not satisfied.

Excuse me, what is the feeling of this subordinate at this time?

Is it striking, inferiority, rebellion, dissatisfaction?

They all came out.

Perhaps you will ask him to do it again and again, and ask: can you receive the best works that he really does his best?

The answer is No.

In the face of this situation, even if some of the works are missing, we still have to say: OK, yes, if it can be improved in a certain way, it will be even better. Would you like to give me your best work, XX colleague?

What will happen then?

No need for me, I answered.

Second: one day, the company suddenly announced that it had to work overtime this evening. As a manager, the information was usually pmitted directly to subordinates, copying the original words of the company: today, the company announced that everyone would have to work overtime at night.

If so, the Department members will be in a mess.

Some people are firmly against it. Some people do not want to, but only a small number of people will work hard.

Then what shall I do?

A good manager will say, "what if our company's big clients do not order us?"

(answer: the company is not good). What if the company is not good?

(answer: we are all unlucky to be laid off). If the customer refuses to cooperate with us because we cannot finish the order on time, can we agree?

(answer: we must not finish) our team partners are very good. The company also believes that we must not let everyone lay off because we can not complete this order, so we must resolutely fulfill this order.

Now, I declare that we will work hard tonight, without delay in delivery.

There are many similar phenomena. If every manager learns how to communicate with the company, he can communicate well with his subordinates. Is the problem of execution in the enterprise not getting better and better?