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Transposition Thinking In Workplace Interpersonal Communication

2008/10/24 11:19:00 41897

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I often hear people express themselves: "I am a straight person (or honest), can not say nice words."

When it comes to saying this, it is more proud than being modest.

Often do not speak good words, as a kind of integrity or real characteristics.

And when you say this, it may be a time when you are not too proud.

Now we all know that pposition thinking, in many cases, we can carry out empathy.

I have my own experience, and I will be delighted when I hear others praising or complacent.

If you hear harsh words or different opinions, you will be upset or angry.

I dare not say that everyone has such a reaction, I believe many people will have such a reaction.

Psychologically speaking, "Empathy" is also a way to enable people to observe and think from the standpoint and vision of each other in order to achieve the goal of communication in order to achieve the goal of communication. This is also based on the acceptance of "the same" and the exclusion of "difference".

In the middle of the workplace, there are many times that people also need to master the psychological characteristics of people and apply them properly, so that they can get good results.

Once, a boss told me, what is the Secretary of the general manager?

It seemed so cold all day that she did not want to talk to me, and asked, if she did not ask her, she would not even say a word.

She even thought of changing her mind.

Later, I talked with the Secretary of the general manager, and learned that he was a very enthusiastic person. He acted very well and was not a very reserved person.

But she said something to me: I feel that I have to say everything, I don't know what to say.

I asked him: "when he came back from a business trip for a few days, did you take the initiative to greet his office and ask when he came back? Did you have a good trip?"

She said: feel embarrassed to ask.

So I never asked.

After hearing this, I will know what the problem is.

Each of us basically has the desire to share with others.

For example, a friend has gone on a trip or been on a business trip for a few days.

If you come back to your office and nobody pays attention to this trip or business trip, he will be very depressed.

If one person makes a cold noise, he will take the initiative to speak out all kinds of knowledge in the journey.

Under such circumstances, he will have joy in his heart.

Therefore, the Secretary mentioned earlier did not realize that even if she was just one or two sentences of concern, it would make the boss feel differently.

After my instructions, she has mastered some small tricks, and the result is quite different.

A year later, another position needed people, and human resources wanted to pfer the general manager's secretary to other posts. As a result, the general manager refused, and praised the Secretary too much. No one could take the place of her now.

During my career planning analysis with some job newcomers, I share the idea that only people who are not good at professional level are mediocre, who only possess professional level. They are talented people. If they have both professional level and excellent interpersonal communication skills and skills, they are super talents.

In our daily work, we have different opinions. As long as we think about each other, understand why the other party thinks this way, why we should do this and adopt some appropriate methods, we can make our work more effective.

If we encounter different or opposing opinions, we should not rush to criticize, because we often find that what critics criticize is often interpreted by the critics themselves, but not the original intention of the critics.

Everyone is a chicken duck. What he said is not the same thing at all.