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How To Communicate With People

2009/3/26 15:31:00 42010

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Communication is the process of pmitting, filtering, receiving, and feedback.

There is a very good saying: see yourself in others' reactions.

Therefore, it can be said: effective communication is the first lesson of human management, effective communication is preparation + initiative = honesty, candor (tone, intonation) and respect for others.

As a HR worker and an enterprise manager, more efforts should be made to achieve this goal.

1. Interpersonal communication description

Communication means speaking, not exactly.

Communication is the way to establish contact between people, but it is not the only way.

For example, oral speech, written language, facial expression, body language, music and picture art language.

It's all about communication.

The six step of communication: listen - your body tells the other person, "I am listening to you"; check -- "your opinion is..."

Sentence patterns check your understanding; accept -- use your eyes, listen with your ears, and think with your head; refuse to say "no" with a frank and polite voice; Express -- express your inner meaning with accurate and specific language; body voice -- speak more accurately with body voice than voiced speech, and convey your true meaning.

Effective communication means effective communication, not only for sender, but also for recipients.

For the sender, it is necessary to clearly understand the purpose of communication, the meaning of the symbols used, the route of pmission and the response that the receiver may make.

For recipients, they must learn how to listen, not only to understand the contents of information, but also to hear sender's feelings and emotions expressed in the process of information pmission.

2, four points of communication.

Before we communicate, we should try to understand and grasp the actual situation of each other's psychology and behavior, so that we can understand each other's words, deeds and even words in the process of communication.

Pay attention to two-way communication, two-way communication and feedback process, so that sender can understand in time how information is understood and received in reality, so that recipients can express difficulties in accepting, thus they can be helped and solved.

Only when information is familiar to both parties and routines, or whether the objective object reflected by the information is very clear, and the accuracy of the information is guaranteed or must be pmitted quickly, it is appropriate to adopt one-way communication under these circumstances. Otherwise, two-way communication should be taken.

Attention should be paid to the utilization of parallel channels when there are necessary and possible conditions for parallel channels.

If oral communication is supplemented by memos, language communication is supplemented by facial expressions, gestures, and a summary of the outcome of the meeting. These are easy to deepen and speed up people's understanding and acceptance of information.

The correct use of the language to use the language of the other side is easy to understand.

Organizational design should be effective and effective, avoiding overlapping and excessive levels of phenomena. It is necessary to cultivate good organizational climate conducive to interpersonal communication and make interpersonal relationships in the organization harmonious.

3, communicate ten points of attention

Clarify concepts and related matters before communicating.

Check whether the real purpose of communication is clear.

Consider all kinds of circumstances when communicating.

Communication content should try to get others' opinions.

Attention should be paid to content and intonation when communicating.

Send effective information as far as possible.

We should have the necessary feedback to track and urge.

Not only focus on the present, but also tomorrow.

We should try our best to do what we say.

We should spare no effort to become a "good listener".

4, communicate ten training

Before communicating, try to be clear about your thoughts and system plan, and effectively improve the efficiency of communication.

Review the real purpose of each communication and explain the goal of communication in advance.

The more concentrated the target, the better the effect.

Consider all the field environment and interpersonal environment, especially the relationship with communication effectiveness.

When discussing communication plans with others, others can often contribute to the connotations and goals.

Focus on extra voice.

The choice of tone, word, language, and other language or non language factors all play a role.

When opportunity comes, seize the opportunity to give some help and value to the recipient.

When their interests are taken care of, people respond more positively.

Track the communication effect.

Understand the degree of communication by asking questions or evaluating behavior measures.

Communicate for today and tomorrow.

Communication should keep current and tomorrow's goals and interests in line.

Action and communication are mutually supportive, and body teaching is more convincing than speaking.

Good management behavior is as important as speaking ability in communication.

We should not only seek to be understood, but also understand others and be a good listener.

Listening is the most important skill in communication.

We should not only listen to the meaning, but also listen to the implied meaning.

5, communicate ten assessments.

It can convey decision intention and understand the current situation of the Department, point out the direction and objectives of the work, and reach common understanding through joint discussions.

We can widely listen to opinions and proposals and get strong support from various departments in the process of work.

Timely grasp the dynamic situation of the Department, and constantly strengthen management efficiency, cost control and cost awareness and implementation.

Daily contacts can communicate with subordinates and establish a trust working relationship on the basis of seeking common ground while reserving differences.

Taking the role of the deducer often brings new ideas and modality to the Department; encourages subordinates to speak freely and express their opinions.

Let subordinates be diligent in thinking and put their energy into action, and often provide suitable and necessary help.

Good at using procedural interview, controlling the actual working ability of subordinates, and practically encouraging the way of communication before and after criticism.

Set an example to guide subordinates and set a good example; lead the team to make joint efforts and continuously improve the willingness to cooperate.

Often bring a new face and create a compact and active working atmosphere in a reasonable and unexpected way.

At work meetings, it is often used to ask some simple questions to go deeper and deeper, so that the subordinates can clearly understand and understand how to undertake and participate.

Simply speaking, communication means conveying information to each other effectively.

Accurate communication is to let the other person feel exactly what you are expressing, but accurate communication is not necessarily a good communication. It should be noted that "reasonable and unreasonable" is a bad communication. "Reasonable and courteous" is a good communication.