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The Realm Of Knowledge Management: From "Yes" To "No"

2009/4/13 13:46:00 42056

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Turn your business into an enterprise that can be accumulated.

This is the most important function of knowledge management.

It is possible for an enterprise with knowledge accumulation and good management to continue to expand.

For example, when you go to a relatively large international company, you will find that there are lots of documents and forms for you to use, to do things and notes. This is a valuable experience accumulated by enterprises in repeated practice, forming a series of reference materials such as forms, templates, operation manuals, work instructions, etc. This is the best guidance for new people.

Knowledge is the knowledge and experience gained by people in practice, and it is the ability to apply facts and rules.

Knowledge management is to help enterprise organizations and individuals (People), around the various sources of knowledge content (Knowledge), to use information technology (Technology) to realize knowledge production, sharing, application and innovation, and to form the process of knowledge advantage and Value (Process) in the aspects of personal, organizational, business goals and economic performance.

Sword in hand, no sword in heart -- the first realm of knowledge management

AMT consulting has a very good knowledge sharing culture, and has an internal knowledge management platform. After nearly several years of development, it has accumulated tens of thousands of valuable documents accumulated over a long period of time. Every aspect involved in business management, from strategy to organization, from process to performance to production management, can be found in the internal knowledge base of AMT consulting. Such a huge knowledge system is for AMT employees to learn.

So, when you have such a huge knowledge base, you suddenly feel unable to start, all the information wants to hunt, and instilled a lot of knowledge in your mind, but most of you can not, nor do you have time to explore and understand its reasons.

In this case, there is a sword in hand but no sword in heart.

There is a sword in the hand and a sword in the heart - the second realm of knowledge management

After a period of practice, the knowledge we saw and learned gradually came into being in the process of application. We also slowly understood the background of these knowledge, why the structure of 1, 3 and 5, rather than the structure of 2, 4, 6.

Knowing where these knowledge can be used, and which core issues will be opened through these knowledge, at this time, we have knowledge of knowledge, and we can feel the help of a knowledge in solving problems.

No sword in hand, sword in heart -- the third realm of knowledge management

When you have mastered certain knowledge, you have formed a frame of mind in the whole structure of knowledge.

Your value is gradually showing up, and you become more busy.

Take my experience in AMT, for example, for some time, the knowledge base of AMT consulting has been updated very fast. Dozens of projects have been carried out at the same time. The knowledge base has constantly updated a large number of documents. These documents are very valuable, but I do not have time to browse them one by one. What am I going to do?

I can only rely on my heart to form a knowledge framework. When I need knowledge, I have a direction to look for and see. You have the ability to solve a problem by combining a lot of knowledge to help him solve his ability. This has entered the third realm of knowledge management, without sword in hand and sword in heart.

No sword in hand, no sword in heart -- the fourth realm of knowledge management

As a professional consultant, you need to talk with people at different levels, and you can think well and understand the different points of departure.

You need to have a good understanding and grasp of everyone's knowledge domain and everyone's knowledge structure. They can communicate with people at different levels and positions.

A very important ability to be a consultant is communication, and communication ability is a reflection of the knowledge structure and knowledge resources accumulated behind you.

Knowledge management may experience these stages in different people, and gradually grow up in these stages.

Now let's talk about knowledge management and how to do knowledge management in some enterprises.

Enterprise value chain model is the foundation of knowledge management system.

The value chain model of an enterprise illustrates the structure of an enterprise's business operation, from procurement, production, sales and services.

The general structure of a static enterprise is the framework of enterprise knowledge management model.

What is the strategy of an enterprise and what key points are its business focused on?

What are the organizations and who do these things?

What is the process and what is the process of the whole business development?

How to assess what is really effective?

What are the basic systems and tools for ensuring the achievement of goals?

When you look at an enterprise, you will find that in every correspondence between the value chain and the general organization structure, different knowledge systems are needed to support, and these intersections are the framework of the whole knowledge you need to master.

Knowledge creates value through management. First, we must manage knowledge and knowledge management.

In the process of operation, there are different knowledge points scattered in different links. For example, when I choose suppliers, how do you determine whether the supplier is qualified?

The accuracy of judgement is different between a new person and an old man. This is the difference between experience. If we can set the standard of common characteristics in the experience, we can refer to the newcomers and learn from this condensed knowledge, so that the newcomers will soon have the ability to determine who is the qualified supplier.

This is the benefits of knowledge management.

Take real estate sales as an example, first of all, we need to make market positioning, consumer positioning and price positioning, to set up models, prepare sales materials, make sales price lists, start sales, etc. during the preparatory process. A lot of knowledge is involved in the whole process, and it is easy to make mistakes in many links.

For example, when a project in Beijing is going to be open for sale, it suddenly finds that the project has not received five cards so far, so it can not be sold immediately.

The acquisition of five certificates is a matter that should be handled well in real estate sales. However, it is because this link has not been solidified to form a checklist, which has missed the key link, resulting in enterprises having to postpone the sale time.

A very simple link, because it is not explicit, leads to failure to be checked and found in time.

How to make good experience explicit and reduce the probability of executors making mistakes?

This is a very important thing.

AMT consulting was founded in 1998 in Shanghai. It is the oldest authoritative information and consulting organization in the field of management concepts, management tools and information technology.

Through professional and practical management consulting and information consulting services for you, AMT helps enterprises and government agencies to enhance management capabilities and efficiency, enhance competitiveness and create higher value.

AMT consulting is currently operating in Shanghai, and has branches in Beijing, Guangzhou, Wuxi, Hefei, Changsha, Shenzhen and Hangzhou.

Business performance: AMT revenue grew by 30-50%, and nearly 100 million yuan in 2008.

Customer size: AMT consulted nearly 500 customers.

In China's top 100, AMT has provided services to over 50% enterprises.

Of the top 500 in the world, there are 30 Chinese companies, and AMT has provided 22 services.

Customer satisfaction: more than 80% of the number of contracted customers, AMT as a long-term partner of the client's responsibility, high customer satisfaction, nearly 80% of the customers and AMT two times signing and signing many times.

Consultant team: AMT has nearly 200 full-time consultants, 15% of doctorate and 80% of master's degree. In addition to MBA of famous universities, there are also consultants from Britain and Singapore.

Specialization and industry characteristics: AMT as the industry standard maker and leader of various professional fields such as information planning, process management, knowledge management and so on, has professional line and consultant team. Through years of practice, it has accumulated knowledge base of more than 10 industries, such as clothing, government, books, fast moving consumer goods, telecommunications, steel and so on.

Enquiry Hotline: 021-68544488

Editor in chief: Du Jun