Anta Shoes Are Damaged But Not Changed In January.
299 yuan Anta basketball shoes, wearing less than a month, there was a bad bottom. According to the warranty requirements of the merchant, it could be replaced. When consumers came to discuss the matter, they were told that they could only repair and not change. This made the Yiyang netizen Miss Lu feel "fooled".
Ms. Lu said that in March 2nd, she spent 299 yuan to buy a pair of basketball shoes for his son, the number of goods was 1011148-2, and the cashier was 017003 in the Anta store, 83 Anta Road, north of the bridge.
"In less than a month, the soles are broken."
She sent her shoes to the store for a claim. The shopkeeper looked at it and confirmed that the shoe sole was damaged. However, it was clear that shoes could not be changed and could only be repaired. The reason is that it may be caused by human factors.
When she got home, she turned out three packages of credentials and found herself fooled by the other party.
According to the three package rule of Anta, from the date of purchase, the "three pack" period of all leather shoes and casual shoes is three months, and the "three package" period of non leather fabric sports shoes, casual shoes and canvas shoes is for one month. In the "three pack" period, one of the bottom breaking and cross section quality can be returned.
"If the quality problem has been revealed for one or two months, even if the so-called famous brand sneakers are worn several times, there will be quality problems at the bottom. What is the significance of maintenance?"
Faced with the "no confidence" of merchants, Ms. Lu has no choice but to post complaints in the "consumer rights protection" column of the red net in order to safeguard their legitimate rights and interests.
Reporters call Anta customer service hotline 4008856000, sent Ms. Lu issued a complaint in the red net, hope that businesses and consumers can fully negotiate to solve the problem.
However, after hearing the reporter's death, the customer service staff said that the complaint must be sent to verify the identity after receiving the complaint.
After contacting with Li manager, head of customer service department, the reporter finally pferred the complainant's contact information and complaint content to Anta.
Manager Li said that as long as the complaint is true, Anta will give consumers a satisfactory answer.
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