Hong Kong Express Market Calls For Standardized Management

"My friend sent three parcels to me at the same time from Tianjin, but I only received one, and another two did not see it."

Recently, Miss Chen came to a courier company in the city to negotiate her parcel post.

At present, there are dozens of large and small express companies in Hong Kong. Although people are interested in their shortcuts and cheapness, sometimes they have to face the embarrassment of Miss Chen.

The express business is quite chaotic.

Miss Chen told the author that it was not the first time that express delivery had lost her parcel.

Some time ago, she bought a cell phone on the Internet and asked to send it to the unit.

But after the parcel was sent to Lianyungang, the express company did not give her a signature, but she brought her a colleague to lead the package by the way.

As a result, she opened the package and looked at it.

The courier company, which knows its own faults, can only give her a certificate and bear the responsibility of losing it.

"Not only that, but sometimes I inquired on the Internet that Ming Ming parcel had arrived in Lianyungang, but express delivery was not sent, saying that they had to rest on weekends.

When sending parcels, they will not let me sign in face to face. They will only send them to the front office to sign.

Sometimes the package is damaged, and it can only be considered unlucky. "

For express delivery, Miss Chen has accumulated a lot of opinions.

For several years, she has used the business of more than 10 express companies in Hong Kong, more or less, some problems, and when she mail some valuable items, she can only use one side to fear.

Since the express business can not be completely trusted, why do people have to choose?

"Cheap, relatively fast."

Miss Chen's summary represents many people's views.

Too low entry threshold leads to market confusion.

"The threshold of express industry is low, and even there is no threshold."

According to the company law, the minimum registered capital limit of the express company is only RMB 30 thousand yuan. If it is to conduct an individual business license to carry out the express business, there will be no restrictions on the registered capital, and there is no definite requirement for the size of the company and the number of personnel to be provided in the record, according to Zhou Qin, director of the Sinpo company's Bureau of industry and commerce.

Two or three people rent a warehouse, put a computer, and hire a few pieces of spare parts for their own motorcycles.

In competitive market, price is the main means of competition.

Some of the courier companies join the implementation of the contract area system, there is no standard industry price, because the source of income from the dispatched workers mainly comes from the collection, so the express price is arbitrary.

According to the author's interview, the express price of the city from the port city to the Yangtze River Delta is at the top of the first weight range from 5 yuan to 10 yuan per kilogram, but some large customers can reduce the price to the first 3 kg 5 yuan.

So, in order to attract customers, there is a vicious competition in the market. The result is that the courier companies try to reduce the cost and reduce the service.

Hong Kong express market needs to be standardized

Then, who should assume the responsibility of clearing illegal courier companies and maintaining market order?

I understand that in recent years, the relevant departments of the city have repeatedly investigated illegal express companies and illegal express business, but after the limelight, chaos still slowly reappears.

The new postal law promulgated last year is also mainly supervised by the postal system, which is not mandatory for private express companies.

Industry and commerce departments said that if consumers had disputes with private express companies, they should first complain to consumers associations and safeguard their rights in accordance with relevant laws and regulations.

In addition, the back of the courier documents is often signed by the courier company and the consumers. Although the contract is prone to overlord clauses, the contract is invalid if it is not the true intention of both parties in accordance with the provisions of the contract law.

The industry suggested that the public should enhance the awareness of express risk and try not to choose express delivery companies.

If you choose express delivery, you should try to choose a regular courier company with high integrity and good after-sales service, and maintain the value of the Express items in full so as not to cause unnecessary losses.