Big Post Sale Is Such A "Multi Worry" &Nbsp.

In June 11, 2009, it cost 598 yuan to buy a pair of sandals, and for a few days (about 1 and a half weeks, of course, I couldn't change shoes every day) both feet were found to be degumming.

In the first repair, I failed to negotiate with BELLE in July 5, 2009. I compromise to repair it.

But Bin Bin, a BELLE uncle in Shanghai, is still very considerate of customers. He even asked me to complain about BELLE.

He said to call 021-629549XX, a miss Zuo Haiying, and asked me to scold him severely, otherwise it would not work.

Is it because I didn't scold, so it didn't work?

The second repair, in July 10, 2009 (after about 2 weeks' repair), I retrieved the shoes and wore them for 1 times, and found the same phenomenon of degumming!!! I asked for a refund, but the answer was "this is a normal natural phenomenon. We can only guarantee the broken bottom and the section within 3 months".

I asked, "do I sell 2 pairs of shoes and spend 1 weeks to wait for your repairs?"

They actually answered "willing to work for you again".

My God! That's the quality of BELLE's service?

The third repair, about 2 weeks, told me that my shoes had been repaired and picked up.

I'll have a look, my God! This is where my original shoes are, and the white ornaments are turned into pock marks (with little paint on them).

I asked, "how is it? If you don't look at it, let me pick up the goods." but they said, "this is a normal phenomenon. We can help you to return it to repair it."

The fourth repair, about 2 weeks, I think there should be no problem this time. I didn't expect it.

But they say it's a trivial matter.

On the fifth repair August 24, 2009, I finally got my shoes.

But I totally lost confidence and interest in BELLE.

Especially when I told him that the promised compensation would not be lost to me.

(people say, I bought 500 of these shoes when I was in the shopping mall to sell tickets, and they were all sent to 300. They all lost money. I didn't understand my commitment before. He didn't say he was going to lose money.

Even though I said I would like to make up the difference of the coupon, I only need a pair of good shoes.

Finally, I would like to say that I will not buy BELLE shoes in the future. I will habitually inform my 10 friends not to buy them.

I think there are at least 25 dissatisfied customers behind a customer who complains, but the customers who do not complain of it cause 25 people to not patronize the company.

Suppose that those of us who spend 100 yuan on shoes each week will lose about 1 million 300 thousand yuan (100 x 52 x 10 x 25=1300000 yuan) in BELLE 52 weeks a year.

I don't know how many 1 million 300 thousand BELLE has, but for BELLE, it should be nothing.

Netizens commentary

25 netizens interested in the news have expressed their views.

25 floor 2010-6-712:54:04

Good goods are not cheap, cheap, good goods, but they want to buy new models if they want to discount.

24 floor 2010-6-215:04:32

I bought a pair of one hundred Li sandals last week for two or three days. The dark blue leather under my toes began to fall, and the blue shoes turned white.

When I bought it, I liked its dark blue. I didn't expect it to fade.

At first, I could not believe that BELLE would make shoes like this. She thought she had bought a fake and went to the theory of selling people, but she always emphasized that it was a genuine product.

I came here to see the message from all the netizens. I believe that BELLE shoes are having problems, especially the problem of peeling and discoloration. When I take the shoes to the theory, the dealer also said that I bumped into the shoes when I was wearing them. How do I bump into the bottom of my feet? This way, my feet do not know what the wound is like! I will go to the consumer association to sue them if they do not give me a refund. BELLE, the bad brand will not be bought again, and it will turn the stomach to see the advertisement.

14 floor 2010-3-2317:19:21

Really rubbish BELLE.

I have to be crazy.

13 floor 2010-3-2317:09:25

BELLE's shoes are really rotten, and the attitude of the after-sales staff is worse. I will never buy this brand anymore.

12 floor 2010-3-1922:03:30

BELLE garbage, garbage, big garbage.

11 floor 2010-3-150:40:38

BELLE's shoes are not good. I sincerely advise you to buy anything, who buys it, who has regretted it, and buy a dead heart. The shoes are not only bad, but the attitude of the people is not good. Anyway, everybody is not buying it. After sale is too bad, find a temporary electricity to fix it for you, sticky.

The more expensive, the worse.

10 floor 2010-3-150:39:39

I didn't know what to say when I saw everyone's gloomy.

I'm also worried about my shoes.

The boots bought in January were brown when they bought them. Now a brown one is worried about yellow.

9 floor 2010-3-1414:56:34

BELLE is garbage, and the shoes I bought in February 1, 2010 had a lot of skin loss on the No. 3 ankle. Instead of being criticized, I went to the Tangshan Fengrun Consumer Association to go to the theory.

That depressed, really want to kill.

BELLE is garbage, garbage,

8 floor 2010-2-523:05:03

Mine is also.

BELLE NEW

Bought less than two months.

Severe desquamation

Like years of wear.

7 floor 2010-1-915:05:02{page_break}

I really sympathize with you, but I have bought several pairs of BELLE shoes. They are all very good. They have been worn for three or four years, and three or four pairs of wheels are worn.

Both are good.

Just how BELLE's shoes don't have 33 yards, and TATA's boots are only winter boots, and there are not many one or two.

I hope BELLE can have 33 yards.

6 floor 2009-12-2410:27:15

DJ BELLE has poor after-sales service and poor quality.

I strongly advise you not to buy it any more.

A man who has just bought BELLE sandal.

5 floor 2009-12-2114:36:33

I bought Bailey shoes in November 29, 2009. I spent 955 yuan on it. I bought it once, and I found brown shoes, skin and skin.

To show white.

I discovered it in December 6th.

I was even more unfortunate that I had to change my shoes earlier on Saturday.

He stayed in bed for a week.

I look for friends to take back, they do not give back, said to repair, repair, use them, just bought shoes and shoes to buy 10 years of shoes.

Therefore, I firmly believe that if I do not give up, I will complain through the Consumer Association, and the quality will be a problem.

Claim for compensation.

Do not give up without winning.

4 floor 2009-12-1117:54:32

The BELLE boots I just bought are also decolorizing.

It's depressed.

Pale brown to yellow.

Poor service attitude.

3 floor 2009-11-1918:40:42

I have the same experience with you.

My shoes have been repaired since I bought them in September.

A week after the new shoes had been opened, both shoes were open.

Later, he repaired it for twenty days.

Not until October 10th.

I wore it for 5 days (I didn't wear it everyday) and broke down again.

I haven't been back now (November 19th).

Although Guangzhou is now wearing winter boots, even if repaired, who will wear sandals back?

It will be worse if we wear it again in the coming year.

It has been more than a month since my new shoes had been put together for less than 10 days.

BELLE's shoes are too bad after sale, they will not buy them anymore.

nausea

2 floor 2009-11-1916:20:03

The BELLE shoes are decolorizing, and the manufacturers say they are normal.

In July 23rd, I bought a pair of cold towed white sheepskin on the BELLE counter in Ginza square in Ji'nan. Because it rained for a few days, I didn't wear it. But when I took out two days to go to the shoe store to clean my shoes, the boss told me that your shoes were out of color and could not be rubbed. I took my shoes and looked at it. I just bought it for a few days, and I just wore it for two days. It's impossible! But the boss told me very strongly that it was decolorizing, and you looked for the counter to see how BELLE could make such a big brand.

The next day, I came to the counter to explain the situation to the shopping guide, the quality inspection of the shopping guide, I went there on Thursday, that is Friday to test, Saturday Sunday, and next to me.

As a result, I wait until next Thursday to call the counter to ask questions. The quality inspection results do not belong to the quality problem. I wonder if the quality is not decolorizing. Contact the manufacturers. Their answer is normal decolorization. Oh, wearing shoes for two days will be decolorizing. If you wear 20 days, you will not wear white shoes into grey shoes. Then I say, 349 yuan can not only wear shoes for more than a month.

Why do they sell decolorization shoes? Why did no one tell the shoe before the consumer bought it? The manufacturer said I didn't ask, "Oh, my God, who will buy shoes and ask you to buy your shoes?" now I have been there once, and after that, I will ask a lot of questions to ask if the shoes will be decolorizing.

Now I really don't know what to do. It's really not worth the time to make time, but the shoes that just wear two days have such problems. I feel really uncomfortable.

Big shoe bag after sale worried that the "thumb" industry

People who drive a Mercedes Benz go to 4S shop for maintenance. They often suffer from pain, so they have a thumb repair company.

People who buy LV bags sometimes are like Mercedes Benz.

Therefore, the "little finger" of the luxury maintenance industry was born.

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Businessmen with sharp smell sniffed business opportunities, and began to dig gold from them. Some even opened three chain stores.

Luxury goods can't afford to buy?

How many people in China are using LV? According to industry sources, the annual sales volume of only one LV store in Hangzhou city is up to 200 million -3 billion yuan.

LV's bags and shoes are usually guaranteed for only 6 months, and the stores do not provide cleaning services.

6 months later, LV bags need to be paid for maintenance or repair.

Store charges are often more expensive. A wallet is replaced by a piece of leather. It is said that the starting price is more than 1000 yuan, which often embarrass consumers.

On the first two days, Ms. Xu was hurt by the repair of a pair of 13 thousand LV slippers.

She claimed to have bought a pair of slippers at the Hangzhou Tower last summer and wore them for a year, resulting in a loose nail on the heel of her shoe.

To repair the "LV" counter, Ms Xu is afraid that the repair cost will be high. Two, for fear that the repair time is too long, she will finally be repaired by a shoe repair shop on Tong River Road.

Ms. Xu thought she would not make a nail for her shoes. There should be no problem.

How did you know that the shoe maker cracked a heel when he found a nail to strike the heel? The scene was very embarrassing.

Ms Xu asked the shoe repair teacher to pay 5000 yuan.

The shoemaker costs $13 thousand to listen to a pair of slippers. He said he knew he was such an expensive shoe that he wouldn't fix it at all.

The shoemaker believes that Ms Xu is fooling him by deliberately trying to cheat money.

This incident finally surprised the Gongshu District Consumer Association, but the mediation was not successful because the gap between the two sides was too large.

Ms. Xu has to go to court for a pair of LV slippers.

Similar embarrassing events reveal another message, and consumers still have much room for after-sale service of luxury goods.

As a matter of fact, a lot of big brands have the same problem of after-sales maintenance. GUCCI's staff said that the package of the brand had no specific warranty period, and the cost of artificial damage or replacement of accessories was specific, depending on the circumstances. The maintenance period was 1-3 months for domestic solution and 4-6 months for headquarters maintenance.

BURBERRY's package is the same as that of LV, and businesses do not provide maintenance services.

Embroider two butterflies to fill two holes in LV.

Zheng Jun, who likes to use the famous brand, is a post-sale service which is dissatisfied with the big name, instead of being a luxury sale service business.

Zheng Jun is a staff member of a performance company. He often meets abroad in Singapore, where he meets a boss of a second-hand brand shop, which sells not only famous brand bags and watches, but also maintenance, repair and other services.

After returning to Hangzhou, Zheng Jun and his two friends chime in with each other, leaving the Milan Fang second-hand brand shop in an alley beside Wulin Road.

Zheng Jun said that the business in the store is from the sale of second-hand products, consignment, leasing, to the brand name bags, shoes care, cleaning, maintenance, repair, color change.

"Analogy is like buying a car. People are used to going to 4S shop because it is a dragon service, and my store can provide one-stop service for luxury brands, which is 4S store of luxury goods."

In the shop window, a big LOEWE (Luo Yiwei) bag was placed, especially eye-catching, and then walked in. The counter of the shop was full of all kinds of famous brand bags, new and old.

Zheng Jun took out a patch of LV Canvas Shoulder Bag, which had a yellow one red two butterfly.

"Before the bag was repaired, there were two big holes in it. It could be thrown straight into the bin.

Later, the guests saw a package repaired by other guests in a similar way. They were very excited and demanded to be repaired immediately.

Zheng Jun said, after the bag was taken, they did not do simple repairs, but designed the patching scheme, pattern and color for the guests, so there was a unique LV bag embroidered with two butterflies, and the maintenance cost was 300 yuan.

In addition to maintenance and repair services, Zheng Junlian's customers' Renewal needs also came to mind.

"We can rent bags here, guests can attend different parties or attend different occasions. They need to have different bags. They can be rented. The rent is about 100-300 yuan / day, the monthly fee or the package year can be cheaper.

If someone wants to keep using the new bag, he can take thousands of dollars, and then he can make the best choice. "

How much money did he earn in one year? Jun laughed but said that the new store in Yuhang is about to open next month, and another new store will be opened in Xiaoshan before the end of the year.

Old shoemaker and university students cooperate to set up chain stores

If the "luxury 4S shop" is the product of the keen sense of smell of fashion designers, the An Jieli leather chain store, No. 2, 600 lane, Zhongshan North Road, is a model for university students to start their own businesses.

The store has just opened for two months.

The boss is an old shoemaker, whose name is Wang Shetu. He is 47 years old.

Only junior high school education, he found a new partner two months ago - last year just graduated from Zhejiang Sci-Tech University Lei Yu Chun Wenzhou.

Lao Wang and Xiaolei are very proud. Don't look at the shop for two months.

However, their goal is not only this small store, but also to create a replicable mode to seize the luxury goods after-sales service market in Hangzhou.

For this purpose, Lao Wang and Xiao Lei have division of labor.

For more than 10 years in the shoe factory, Lao Wang, who has been the master of the shoe repair shop for nearly ten years in the shoe store, has excellent skills and connections.

A GUCCI bag that has broken the button and goes to the original factory, at least 600 yuan.

Lao Wang looked for the factories that worked in the past working hours, and asked them to make the order, so that they could get 200 yuan.

Lao Wang said, although there are 6 employees in the store, such a expensive bag is still hands-on, and it charges 300 yuan.

Lao Wang also has a pair of GUCCI shoes to deal with. This pair of shoes that sell for over ten thousand shoes are made of fine bamboo, and the guests require nails to be spikes on them. Lao Wang must be very careful when he starts his hands.

"To be honest, the maintenance of expensive shoes and bags is really very difficult."

Lao Wang admitted that even though he had more than 10 years of technical experience, he always lost time. Fortunately, the degree of damage was not serious enough to be negotiated with customers in the end.

Before opening this store, Lao Wang had already opened two small stores on Daguan and Hu Shu Road. His business has been very hot, and the stable operation of this store has strengthened his determination to open chain stores.

Xiaolei, an advertising design major, is responsible for marketing and promotion of small stores. He has set up a website for small shops, which is said to have brought many customers.

He is now working on some statutes for technology and management training to prepare for chain operations.