Is It Sold By Fake Brand? &Nbsp; Staccato Hints At Customer Drop.

In June 7th, Ms. Guo bought a pair of special leather shoes at the "Staccato" counters in the eastern Jia Shi Ke, but it broke just ten days after wearing them. When she went to the counter to repair the shoes, the salesmen told her that the shoes were fake, not the ones they sold. "Buy fake goods from the counters in the big shopping mall?" this is what Ms. Guo did not expect. Despite the fact that she had repaired shoes for Ms. Guo, she bought a pair of fake brand names for the shoes of genuine shoes, which still made MS Guo depressed.

Consumers: it is frustrating to buy fake goods in big stores.

According to Ms. Guo, she went to the counter in the afternoon of the second day when she found the shoes were broken. Although there were invoices, the salesmen said they were fake and asked her to deal with it again by the leader every other day. Miss Guo, who was very angry, complained to Jia Shi. After waiting for three hours, the leader of Staccato brought a pair of genuine products to prove that the shoes that Guo bought were false.

"They sell me fake products, and let me bear the consequences myself. How can this be true?"

Because it is fake, so "Staccato" refused to repair shoes for Ms. Guo, and finally had to do a simple maintenance for Ms. Guo's shoes.

Staccato: it is impossible to sell fake products.

Subsequently, the reporter asked about the sales staff of Staccato counters. When it comes to this matter, the other side is very sure that "Staccato" counters can not sell fake products.

"All of our staff are specially trained, and we must check every time we go to the goods. Even if it is just a little bit of fading, we can see. So there will be no fake goods coming out of us. A salesperson said that she also denied the speculation of the staff in the shop. "Our management is very strict."

In addition, the salesperson also said that some consumers had been asked to return the goods with fake Staccato shoes before they came to the store, and they were all seen. As for the reasons for the fake shoes in MS Guo's hand, the other side said, "that's not easy to say."

In view of this, Jia Shi customer service center told reporters that the brand counters that entered Jia Shi had regular merchandise entry procedures, and the situation of counterfeit goods should not be there. Meanwhile, the customer service staff said they would come forward to intervene with Ms. Guo again.

Lawyer: consumers can claim double compensation.

Zhang Weichuan, lawyer of Shandong run Shi law firm, said that when consumers encounter this situation, they can claim compensation from both the shopping malls and the counters. "If it proves that the fake goods are actually bought in the counter, both the shopping malls and the counters must bear the responsibility. Consumers can complain to the trade and Industry Bureau and have the right to double the compensation. " Zhang said.

Then the reporter called the industrial and commercial complaint hotline, and the staff said they would investigate and deal with the situation after detailed understanding of the situation.