Quality Service Improves Exhibition Popularity

Convention and exhibition services in a broad sense include professional services such as leasing, advertising, security, cleaning, exhibition pportation, warehousing, booth construction and other supporting services such as catering, tourism, accommodation, pportation, pportation and other related industries.

The quality of exhibition service directly affects the cooperative relationship between exhibitors and exhibitors.

First, it should be regulated according to international standards.

The organizers should set up the service concept and carry out the service operation according to the requirements of marketization, commercialization and specialization.

The developed countries in foreign countries have developed a set of mature exhibition service operation mode. However, the exhibition industry in China started late, and many exhibitions have a strong administrative leading color. The organizers are often commanding commanders rather than service providers in front of customers.

At the end of the opening ceremony, the exhibition was declared successful, and the staff of the organizer disappeared without a trace. This phenomenon will never happen abroad. The hosting unit appears as a service customer. Especially the customer service center can help exhibitors and purchasers to solve specific problems, including complaints.

As long as the exhibitors and purchasers need it, the organizers should think of it. Only through high-quality service can they form a regular customer base, and the host can firmly occupy a place of their own in the age of competing for power.

Second, realize

Many domestic exhibition enterprises have realized the importance of standardization and standardization of exhibition service process. For example, the Shenzhen high tech Fair Exhibition Center, which has won the ISO9000 international quality certification in the whole country, has established a comprehensive exhibition service system including exhibition business, exhibition project, exhibition rental, exhibition property management and so on.

In the exhibition practice, we operate strictly according to the standardized process, providing first-class and efficient exhibition services for large-scale exhibitions such as the hi tech fair, furniture exhibition and China Internet Exhibition.

In addition, the Convention and exhibition centers in Shanghai, Dalian, Xiamen and other cities have correspondingly established their own service modes of operation.

Again, make exquisite exhibition service manual.

In the process of organizing exhibitions, the organizer or exhibition contractor is required to provide a high-quality exhibition service manual for each exhibitor.

The service manuals should be attractive, easy to understand, and standard.

On the one hand, do not regard the readers of the handbook as the leaders of the exhibition industry. They should be enlisted as new people entering the exhibition gate, and write all the possible problems and solutions.

On the other hand, we should promptly communicate with the organizers of the conference to understand the new changes in this exhibition service.

Finally, your exhibition service manual should have the function of inquiry and readability.

This exhibition manual with integrity and easy inspection can save the time of exhibitors and exhibitors and reduce friction.

The exhibition service manual mainly includes the following aspects: the contents of the exhibition, including the names of the Chinese and English exhibitions, the names of the exhibition cities and venues; the date of the exhibition, including the date of entry and departure; the Contractor's name, address, telephone, fax or other related contractors; the detailed description of the rental payment method of the booth (if the procedures needed to provide materials and services); the relevant provisions; and the content of the exhibition.

Order unilaterally: including formal contract information, booth contract firms name and other indication signs, furniture rental, decoration and carpets, pportation, resettlement and demolition of labor, electricity, fire, booth clearance, etc.

Other related services include invitations, supporting publicity and planning, accommodation and itinerary, pportation and tourism, audio-visual equipment, photography, floriculture, bonsai renting, calling devices, model show or reception.

Finally, attach importance to actual effect and the thought of "putting people first".

To provide services, people-oriented exhibition services should also reflect the importance of effectiveness and "people-oriented" thinking.

For example,

Last but not least, convention and exhibition services do not conform to international standards.

While learning and learning from others, we should also focus on innovation and development, and develop a service mode with its own characteristics.

Therefore, a successful exhibition should put quality service in the first place.