High Grade Women Shoes Drop Powder &Nbsp; &Nbsp; &Nbsp; &Nbsp; Change Shoes To Add 15% Tax Points.

July 17th, "

High grade women's shoes get sick in less than a month.

Miss Zhang lives in No. 50 Yu Zhang Road, Nanchang. In March 28th this year, she bought a pair of women's shoes worth more than 700 yuan in the What for counter on the first floor of Baisheng shopping mall in Nanchang.

She told reporters that in less than a month after the purchase of shoes, the product had a quality problem: the side of the shoe began to drop powder.

After finding the problem, Miss Zhang found the What for counter and asked to replace it. The director of the counter said at the time that such defects were only within the scope of maintenance and could not be replaced.

No way, Miss Zhang had to take it.

"In the past 2 months, What for women's shoes counters and companies didn't make a phone call to me.

Nanchang Parkson:

After receiving the complaint, the reporter came to Parkson Shopping Center, 177, Zhongshan Road, Nanchang on July 6th, and saw the deputy head of the customer service department Chen Liang and his party.

Chen Liang's statement is different from that of consumers.

He said that the company could have exchanged goods or returned goods, but Miss Zhang's purchase of shoes had been lost. If he wanted to change or return goods, he would have to add 15% tax points.

"I can represent Parkson, our company has always been such a requirement, in the absence of small ticket product problems, to return products to add 15% tax point."

Chen Liang acknowledged that Miss Zhang's shoes were indeed purchased after Parkson told reporters.

"Parkson is obviously a big bully in the store. The service attitude is simply too bad. Such a king clause is simply not in accordance with the law".

In the interview, facing Miss Parkson Shopping Plaza, Miss Zhang was indignant and unacceptable. She said that she would use legal weapons to safeguard her rights and interests.

Lawyer: Parkson acts as its own "

Liu Xing lawyer of Jiangxi Walter law firm believes that the relationship between Zhang and Parkson is a legal relationship between sales and purchase. According to the law of consumer protection, Parkson, as a commodity provided by the operator to consumers, should comply with the provisions of the PRC quality of products law and other relevant laws and regulations.

In addition, in accordance with the stipulations of the state or the agreement with consumers, those who undertake the repair, replacement, refund or other responsibilities shall perform in accordance with the provisions of the state or the agreement, and shall not deliberately delay or refuse them unreasonably.

For commodities that are stipulated by the state or by the operators and consumers, those that are subject to repair, replacement and refund shall be responsible for repairing, replacing or returning goods.

Where a commodity still cannot be used properly after being repaired twice within the guaranteed maintenance period, the business operator must be responsible for replacement or return.

Liu Hang lawyers said that businesses, on the grounds that consumers do not have small bills, if they want to change or return goods, they must add 15% tax points according to the requirements of their companies. This statement does not have legal basis. Moreover, the People's Republic of China tax collection and management act also does not specify the tax category. This is only a kind of "hidden rules" stipulated by the merchants themselves. For this "hidden rules", the consumer protection law has clearly stipulated that its contents are invalid.

The twenty-fourth rule: operators shall not make unfair or unreasonable provisions to consumers in terms of form contracts, notices, statements, shop notices, etc., or reduce or exempt them from civil liability for damage to consumers' legitimate rights and interests.

Where standard contracts, circulars, announcements, shop notices, etc, contain contents as listed in the preceding paragraph, the contents of such standard contracts, circulars, announcements and shop notices, etc, shall be invalid.