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    Hankou Wholesale First City Intimate Service To Win Customer Trust

    2010/8/2 16:33:00 33

    Market Service Innovation

    August 2nd, "the services here are really speechless.

    Customer service

    The dedication of the staff also let us know about this.

    market

    More confident. "

    Hankou North wholesale first city owner Zhang Bin told reporters.


    Indeed, the pay will be rewarded for the "one-stop" for the contracted merchants.

    service

    "Implement customer manager's" first accountability system "and follow up services.

    A number of innovative and caring service measures have won the trust and brand support of merchants in the wholesale city of Hankou, and have made a satisfactory answer to all sectors of society.


    "One-stop service" let

    Merchant

    Save worry


    The wholesale market is not just a rental business, but the most important thing is to

    Management

    Service.


    "We serve the people who sell the goods" is the business principle of the wholesale city in the north of Hankou, and also the magic weapon for the success of its investment.

    In the initial stage of investment, Hankou North wholesale first city took the lead in adopting one-stop service.


    In dealing with related formalities, streamline the process and improve efficiency, so that the procedures of shop selection, purchase, signing, payment, mortgage and so on will be completed one by one. In the registration of merchants, a series of procedures such as industrial and commercial registration, industrial and commercial relocation, tax registration and so on will be arranged for merchants.

    In order to solve the difficulties faced by merchants in other provinces and cities in terms of residence, children's admission and schooling, the Hankou North Group actively coordinated with the Huangpi district government and introduced preferential measures to purchase household accounts, which has brought substantial help to merchants.


    For the brand enterprises entering the wholesale city of Hankou, Zhuo holdings North Hankou group also opened up a green channel.

    In order to expand its business scale and take root in northern Hankou, its responsible person proposes to open a shoe flagship store in Huangpi.

    After knowing this demand, the staff of Hankou North customer service center immediately rushed to the former Chuan, on the one hand, they contacted the main business, on the one hand, they contacted the relevant departments of Huangpi district government.

    After many rounds of coordination and field trips, a flagship store, located in the bustling city of Huangpi, with low rent, was finally settled.

    At the same time, it actively found a large storage space for the Yi Kang shoes industry and solved their urgent need.


    Everywhere for businessmen, let businessmen feel comfortable.


    On the wall of the customer service center, the busiest department in the wholesale city of Hankou, North America has the eye-catching saying: "specializes in wholesaling and attentively services."

    This sentence is not only the service standard of the Hankou North group, but also embodied in the daily work of the customer service personnel.


    In order to facilitate customers, Hankou North wholesale first customer service center set up the national free service hotline 400-886-1011, which fully accepts customers' three dimensional consultation and consultancy services such as shop selection, product operation, channel construction, market docking, skill training and so on.


    "I am a newly graduated university student. The first job of entrepreneurship can be successful, which is beyond many people's expectations."

    Under the guidance of Hankou North customer service center, Xiao Yang, a college student, has successfully represented Sakhi Bell, a well-known brand in Guangdong. He has taken a solid step in the history of personal entrepreneurship since he opened last year.


    In the beginning of the year, a lady soon learned that she was seriously ill, so she decided to pfer the property rights of the shops to her son's name.

    Usually such a pfer procedure is difficult to handle, but after the customer service staff learned of her special circumstances, found the relevant departments to explain the situation, strive for simplified procedures, finally helped the woman achieve her wish.

    Looking at the property rights certificate sent by the customer manager to his home, she was moved.

    After the illness was relieved, she came to the customer service center with a basket of eggs.


    Ye Yongguo, vice chairman of the Zhejiang Provincial Association of self employed workers and member of the Wenzhou municipal CPPCC member, said that many measures of service oriented North wholesale first town in Hankou have eliminated all worries of the stationing of foreign merchants.

    He believes that the first wholesale city will create a new resplendence in our business and the colleagues in the wholesale industry will also achieve a milestone in the development of Commerce and trade in North Hankou.


    "Five service centers" to make merchants feel at ease


    Apart from such measures as "first accountability system" and "one-stop service", special customer service centers, property management centers, integrated management centers, financial service centers and warehousing and logistics centers are set up.


    Hankou North wholesale first city for the purchase of the formalities and the first batch of business settled the first 51-100 merchants, presented a value of ten thousand Yuan decoration, good waterproof wall, wear-resistant floor, door and so on, so that it can directly enter the business.

    Customers who need to decorate their business according to their own ideas will be very tireless in asking customer requests.


    Ms. Wang, who is preparing for sale in the shoe market, bought two pavements, and put forward a decoration requirement such as adding a garret.

    After field visits, the customer manager found Ms. Wang's two pavements across the aisle, and suggested to Ms. Wang.

    After obtaining her consent, the two pavements were pferred to the adjacent positions. Not only did they make the loft, but also the middle partition was removed, making the pavement space larger and more convenient for operation.


    Today, the North Hankou wholesale first city has moved to focus on improving the supporting facilities, expanding the source of tourists, and ensuring the healthy and orderly development of the new market. Hankou's first wholesale city in the West has solemnly promised: "we must carry the service through to the end".

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