There Is No "Three Pack" National Standard &Nbsp For Footwear Products; Be Careful When Buying Non Seasonal Products.
Shoes and people's lives are closely linked, and the quality of our products has been consuming all along.
Complaint
,
footwear
Commodity Problems lingered in the top three.
Replacement caused by quality problems of footwear products.
Repair
And return procedures, because there is no "at present."
Three packs
The GB has not been clearly defined.
In view of the dispute over the after-sale service of footwear products, Nanning 12315 consumer complaint command center staff reminded that footwear products should be checked in advance for quality problems.
seasonal
Pay more attention to shoes.
Case: shoes can not be repaired free of charge.
Miss Zhu bought a pair of cowhide shoes at a shopping mall. After 3 months, she found the glue, requiring the merchants to repair them without charge, but refused.
Miss Zhu and the person in charge of the shopping mall have failed in many consultations.
Businessmen say that the "three pack" period of shoes should be 3 months, and consumers have bought shoes for more than 3 months. Therefore, businesses no longer have the warranty responsibility. But Miss Zhu believes that shoes degumming is an obvious quality problem. Such a quality problem should be the responsibility of businessmen.
"Finally, the merchant said," it's been 3 months. Who knows if I'm wearing bad. "
Miss Zhu was angry at this statement and reflected the problem to our reporter.
Blank: footwear "three bags" without national standard
It is understood that the second quarter of this year, the region handled a total of 143 complaints about the quality of clothing and footwear products, of which footwear products were more complained by consumers because of problems such as glue opening, opening, cracking and bottom breaking.
"At present, there are no national standards for the" three packs "of footwear products, and all localities are formulated according to their own conditions.
There is no "three package" requirement for footwear products in Guangxi.
12315 the staff said that the consumers in Nanning are now buying footwear products, mainly according to the "three pack" agreement on their warranty cards, or the agreement between consumers and businessmen to solve the sale. "As far as I know, most of the brand shoe repair period is not less than 3 months."
According to the briefing, the recent complaints about footwear commodities are concentrated on: after the purchase of shoes, consumers appear to have problems such as fading of shoes, cracking of leather, falling off of coatings, breakage of lining, and so on. Businessmen often refuses to shoulder the "three package" responsibility on grounds of human damage, and the two sides dispute this.
Reminder: pay attention to non seasonal shoes.
"We can only mediate between disputes between the two sides.
Because of the damage to footwear products, consumers think it is a quality problem, the businessmen think it is improper wearing, resulting in damage, can only rely on the technical supervision department to carry out quality appraisal.
The staff reminded that the purchase of footwear products should be checked in advance to see if there was any quality problem, and businesses were required to indicate the purchase date, brand, type, color, texture, pure leather and other information on the purchase notes.
In addition, because the calculation of the validity period of the "Three Guarantees" is based on the purchase certificate issued by the footwear, it is not the time you wear.
So when consumers buy non - seasonal products, they should be more careful.
If you buy winter boots in summer, you will have quality problems when you wear them in winter. Although consumers may wear them for a short time, complaints can hardly be accepted.
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