Online Shopping Mall Selling CONVERSE Sports Shoes &Nbsp; Consumer Complaints Were Deleted

In July 8, 2010, Consumer Xiao Wang spent 172 yuan, bought a pair of CONVERSE sneakers at a shop seller in Taobao mall, and found it was a fake after receiving the goods. Because Xiao Wang is a colleague of my company, so on behalf of him, I was contacted by CONVERSE headquarters and helped by CONVERSE (China) headquarters to get the confirmation reply email from CONVERSE headquarters. The CONVERSE brand authorization letter sold by the mall seller was false. The seller of the company did not have the authorization of CONVERSE (China).

During the Taobao rule period, Xiao Wang was there. Rights protection The security platform initiated complaints and submitted necessary information and relevant screenshot evidence. During the period, I also submitted the related information and CONVERSE's confirmation reply to the responsible person, but on the following day, we found that the "solemn promise" and the baby description content of the store seller's product page were changed a lot. Among them, the "fake one lost ten" column menu and " Fake one lose ten thousand "The public commitments were gone, and the price of CONVERSE's sneakers after the complaint dropped from 172 yuan to 135 yuan. However, fortunately, all of his colleagues Xiao Wang had all the screenshots left, including Wangwang chats and shop front pages and product pages. Subsequently, I gave the seller's false confirmation of CONVERSE's reply to Taobao related personnel.

During the complaint and negotiation of our rights protection, we saw SMS in the station, and Taobao asked for the certification of fake CONVERSE or the proof of industrial and commercial penalties. The problem has not been solved in a coordinated way. The next day, it was unbelievable that the complaint of rights protection was unbelievable. With the negotiation with Taobao, it was told that the seller's authorization was true. When asked how to understand the authenticity of the seller's confirmation, Taobao said, "by understanding the parties involved in the power of attorney, it is said that the seller has the authorization of CONVERSE and that the confirmation is true."

Taobao's one-sided adoption of fake CONVERSE brand licensing sellers lied, claiming that the buyers and sellers have reached a refund agreement, but they could not see the contents and facts of the buyer's rights complaints and their refund message statements.