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How To Deal With Enquiry Telephone?

2010/10/27 17:14:00 70

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Inquiries Telephone Quotations Fishing Customers

In the work, often encountered all kinds of customers call.

Leads

In the case of the nature and quantity of customers are not very clear, how to reply is believed to be a great learning for the newcomers in sales.

In the face of inquiries from customers, the price must be reported, but

offer

If you don't grasp the heat, it's very likely that a business will be lost.

So here's an article that I don't remember where I read "how to respond to an inquiry" for sharing.

A partial selection was made.

1. set a minimum order quantity (as one of the bargaining chips in the future).

2. the most important thing is to add later, "the above price is for reference.

As you can see, there will be a big difference in price according to the order quantity, the time of delivery and the way of payment. Sometimes there will be a discount of up to 10%.

3. in addition to quotations, try to include some information about products, such as packaging, container conditions, product pictures, etc. as far as possible.

First of all, give the customer a concept of price, and the basic situation of the product, so that customers can feel strongly about contacting you, whether you deal with it or not, you can understand the product information, "it is worth contacting".

Secondly, when you do not understand the price of customers, the offer will leave customers with interest and space to bargain.

Just like fishing, you can't just bait in white, nor can you freeze the hook.

In short, the first time to deal with customers, the paction is the second place, the long run, to try to arouse customers' "keep in touch" desire is the most important.

The most important point: leave a "tail" in the quotation.

Fishing customers

It's a common trick.

Personally, I feel that reading this article is very beneficial.

Of course, if we want to completely promote a business, there are still many details to be paid attention to in the actual operation.

First of all, you have to be very familiar with your products, so that customers can feel your professional and enhance their confidence in the products. Secondly, after preliminary negotiations with customers, the second step is to take the initiative to contact with customers and try to convey the customers' intention and psychological price.

The third step is to stand in the position of the customer and make several plans for him, that is, let the customer believe that you have made great efforts to win a good price performance for him, so that he feels that you are trustworthy, and the paction will be much smoother.