How Can We Redeem Offended Clients?

Q: I am a new person. I have been in the company for two months. I am very honored to have received a single order, but I may have received a lot of trouble with the industry. At last, I made a lot of trouble for the industry. I finally got the client to offend. I didn't ask the customer's needs clearly and reported it to the factory. When the factory was working overtime, the line was pulled out. When the sample was sent to the customer, it was discovered that the customer did not want it. There was no way for the factory to pull again, and the delivery time was delayed. The customer was very angry. Afterwards, I wanted to apologize to the customer, but the customer refused to answer my phone.

A: first, we need to be tight but not annoying customers.

Specifically, you can do this: Call 2 times a week, get familiar with each other, visit two or three times a week, get familiar with each other.

Second, know something about your customers.

When is your birthday? Is there any marriage? Is there a child? How old is the child? What is his status in the company?

Third, the question of money.

The most business is to make money, and you make room for profit.

Fourth, make friends with him.

It's about letting him.